eGain® Service Suite Now an SAP-Endorsed Business Solution
eGain Service Suite complements and extends SAP® CRM through innovative knowledge, chatbot, chat, cobrowse and social applications
Sunnyvale, CA, January 12, 2012 --(PR.com)-- eGain (NASDAQ: EGAN), the leading provider of cloud and on-site customer interaction software, today announced that its eGain Service Suite – including knowledge, chatbot, chat, cobrowse and social applications – is now an SAP-endorsed business solution. The eGain Service Suite integrates with and enhances the SAP® Customer Relationship Management (SAP CRM) application. The integrated solutions will enable personalized customer experiences across interaction channels, including web self-service.
“SAP CRM, which benefits from SAP’s insight into client needs as a market leader in enterprise application software, used in combination with our top-rated suite creates a compelling proposition,” said Ashu Roy, eGain Chairman and CEO. “The integrated solutions from eGain and SAP have the potential to redefine CRM in a multichannel world.”
Solutions endorsed by SAP AG are complementary to SAP software offerings, are developed in accordance with SAP development guidelines, and provide additional choices and flexibility for businesses running SAP applications. As part of the agreement between eGain and SAP, both companies will share technology and product roadmaps.
“eGain Service Suite will uniquely complement our comprehensive SAP CRM offering,” said Anthony Leaper, senior vice president, CRM Product Management and Global Strategy, SAP. “We share a common goal: To help our clients wow and win customers with memorable experiences. Through the enhancement provided by the integration of eGain Service Suite and SAP CRM, we intend to collaborate to deliver on that goal.”
“Knowledge enablement and multichannel interaction excellence are key components of a sound CRM strategy,” said Michael Maoz, vice president and distinguished analyst, Gartner. “Clients should look for both a good formal knowledge base as well as federated search capabilities. A smart approach is an integrated set of technologies that support key processes and leverage existing CRM and ERP infrastructure.”
About eGain
eGain (NASDAQ: EGAN) is the leading provider of cloud and on-site customer interaction hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process and grow sales - across the web, social, and phone channels. Hundreds of the world’s largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Interaction Hubs (CIHs).
Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
SAP and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries.
All other product and service names mentioned herein are the trademarks of their respective owners.
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eGain Media Contacts
Jamie Abayan
eGain
408-636-4532
jabayan@egain.com
Kristin Miller
SS|PR
719-634-8292
kmiller@sspr.com
SAP Forward-looking Statement
Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission ("SEC"), including SAP's most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
“SAP CRM, which benefits from SAP’s insight into client needs as a market leader in enterprise application software, used in combination with our top-rated suite creates a compelling proposition,” said Ashu Roy, eGain Chairman and CEO. “The integrated solutions from eGain and SAP have the potential to redefine CRM in a multichannel world.”
Solutions endorsed by SAP AG are complementary to SAP software offerings, are developed in accordance with SAP development guidelines, and provide additional choices and flexibility for businesses running SAP applications. As part of the agreement between eGain and SAP, both companies will share technology and product roadmaps.
“eGain Service Suite will uniquely complement our comprehensive SAP CRM offering,” said Anthony Leaper, senior vice president, CRM Product Management and Global Strategy, SAP. “We share a common goal: To help our clients wow and win customers with memorable experiences. Through the enhancement provided by the integration of eGain Service Suite and SAP CRM, we intend to collaborate to deliver on that goal.”
“Knowledge enablement and multichannel interaction excellence are key components of a sound CRM strategy,” said Michael Maoz, vice president and distinguished analyst, Gartner. “Clients should look for both a good formal knowledge base as well as federated search capabilities. A smart approach is an integrated set of technologies that support key processes and leverage existing CRM and ERP infrastructure.”
About eGain
eGain (NASDAQ: EGAN) is the leading provider of cloud and on-site customer interaction hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process and grow sales - across the web, social, and phone channels. Hundreds of the world’s largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Interaction Hubs (CIHs).
Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
SAP and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries.
All other product and service names mentioned herein are the trademarks of their respective owners.
###
eGain Media Contacts
Jamie Abayan
eGain
408-636-4532
jabayan@egain.com
Kristin Miller
SS|PR
719-634-8292
kmiller@sspr.com
SAP Forward-looking Statement
Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission ("SEC"), including SAP's most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
Contact
eGain Corporation
Jamie Abayan
408-636-4532
www.egain.com
Jamie Abayan
408-636-4532
www.egain.com
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