KNOVA Software Receives 2006 Product of the Year Award From Communications Solutions
KNOVA 7 Honored for Outstanding Innovation and Groundbreaking Achievements
Indianapolis, IN, May 16, 2007 --(PR.com)-- KNOVA Software, a Consona CRM solution, announced today that Technology Marketing Corporation’s (TMC) Communications Solutions (www.tmcnet.com/comsol) has named KNOVA 7 a recipient of the 2006 Product of the Year Award.
KNOVA 7 is the latest version of KNOVA’s suite of Intelligent Customer Experience applications that reduce service costs, increase revenue and improve customer satisfaction. Built on a patented next-generation search and knowledge management platform, KNOVA 7 applications include KNOVA™ Contact Center, KNOVA Self-Service, KNOVA Forums, KNOVA Field Service and KNOVA Guided Selling.
“We are honored that KNOVA 7 has been recognized by Communications Solutions as an innovative platform that enhances the customer experience,” said Pete Strom, general manager of Consona CRM. “This Product of the Year Award underscores the importance of deploying an intelligent solution like KNOVA 7 that provides a personal, consistent and cost-effective service resolution experience.”
“KNOVA 7 has been recognized with a 2006 Product of the Year Award for excellence in technological advancement and application refinement,” said Rich Tehrani, TMC president and group editor-in-chief of Communications Solutions. “KNOVA has proven it is committed to quality and excellence in solutions that benefit the customer experience, as well as ROI for the companies that use them. I am pleased to honor KNOVA’s hard work and accomplishments and look forward to more innovative solutions from them in the future.”
The seventh annual Communications Solutions Product of the Year Award recognizes the vision, leadership and attention to detail that are the hallmarks of the prestigious award. The most innovative products and services brought to market in 2006 have been selected as recipients of this year’s Communications Solutions Product of the Year Award in recognition of groundbreaking achievements.
The 2006 Product of the Year Award winners can be found on the Communications Solutions Web site.
About KNOVA Software
KNOVA, a Consona CRM solution, is a leading intelligent customer experience solution that maximizes the value of every interaction throughout the customer lifecycle. Built on an adaptive search and knowledge management platform, KNOVA’s suite of applications help companies increase revenues, reduce service costs and improve customer satisfaction. Industry leaders including AOL, Ford, HP, Novell, McAfee and H&R Block rely on KNOVA’s award-winning service resolution management, interactive brand optimization and guided selling applications to power an intelligent customer experience on their Web sites, and within their contact centers. For more information, visit www.knova.com.
About TMC
Technology Marketing Corporation (TMC) publishes four print publications: Customer Inter@ction Solutions, INTERNET TELEPHONY Magazine, IMS Magazine and Unified Communications (launching summer 2007). TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 0.003 percent of sites in the world by alexa.com*, TMCnet serves nearly two million unique visitors each month, according to WebTrends. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Communications Developer Conference, IMS Expo and Call Center 2.0 Conference. TMCnet.com publishes more than 15 topical online newsletters. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)
For more information about TMC, visit www.tmcnet.com.
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KNOVA 7 is the latest version of KNOVA’s suite of Intelligent Customer Experience applications that reduce service costs, increase revenue and improve customer satisfaction. Built on a patented next-generation search and knowledge management platform, KNOVA 7 applications include KNOVA™ Contact Center, KNOVA Self-Service, KNOVA Forums, KNOVA Field Service and KNOVA Guided Selling.
“We are honored that KNOVA 7 has been recognized by Communications Solutions as an innovative platform that enhances the customer experience,” said Pete Strom, general manager of Consona CRM. “This Product of the Year Award underscores the importance of deploying an intelligent solution like KNOVA 7 that provides a personal, consistent and cost-effective service resolution experience.”
“KNOVA 7 has been recognized with a 2006 Product of the Year Award for excellence in technological advancement and application refinement,” said Rich Tehrani, TMC president and group editor-in-chief of Communications Solutions. “KNOVA has proven it is committed to quality and excellence in solutions that benefit the customer experience, as well as ROI for the companies that use them. I am pleased to honor KNOVA’s hard work and accomplishments and look forward to more innovative solutions from them in the future.”
The seventh annual Communications Solutions Product of the Year Award recognizes the vision, leadership and attention to detail that are the hallmarks of the prestigious award. The most innovative products and services brought to market in 2006 have been selected as recipients of this year’s Communications Solutions Product of the Year Award in recognition of groundbreaking achievements.
The 2006 Product of the Year Award winners can be found on the Communications Solutions Web site.
About KNOVA Software
KNOVA, a Consona CRM solution, is a leading intelligent customer experience solution that maximizes the value of every interaction throughout the customer lifecycle. Built on an adaptive search and knowledge management platform, KNOVA’s suite of applications help companies increase revenues, reduce service costs and improve customer satisfaction. Industry leaders including AOL, Ford, HP, Novell, McAfee and H&R Block rely on KNOVA’s award-winning service resolution management, interactive brand optimization and guided selling applications to power an intelligent customer experience on their Web sites, and within their contact centers. For more information, visit www.knova.com.
About TMC
Technology Marketing Corporation (TMC) publishes four print publications: Customer Inter@ction Solutions, INTERNET TELEPHONY Magazine, IMS Magazine and Unified Communications (launching summer 2007). TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 0.003 percent of sites in the world by alexa.com*, TMCnet serves nearly two million unique visitors each month, according to WebTrends. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Communications Developer Conference, IMS Expo and Call Center 2.0 Conference. TMCnet.com publishes more than 15 topical online newsletters. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)
For more information about TMC, visit www.tmcnet.com.
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Contact
Consona Corporation
Mitchell Briggs
317-249-1620
www.consona.com
Mitchell Briggs
317-249-1620
www.consona.com
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