Qbic Hotels Amsterdam Knows How to Improve Customer Services with Social Media

Amsterdam, Netherlands, February 22, 2012 --(PR.com)-- The number of hotels using social media is increasing by the day. That is not surprising since social media can easily be applied for customer service with little to no costs. In a world where Facebook and Twitter make it possible to interact on international scale, hotels cannot afford to stick to "good old fashion" communication tools such as the telephone and e-mail. Qbic Hotels Amsterdam is part of La Bergère Group, which is one of the first hotel groups that offer customer services through social media.

A better service
“Guests can pose their questions both in Dutch and English. They can ask for specific information about reservations, room preferences and cancellations, but they can also ask about the best restaurants in Amsterdam,” states La Bergère Group. “The helpdesk will answer the questions within two hours.” This is one of the advantages of social media. Hotels can react very fast on requests of guests and therefore provide a better service.

Hotel industry
One could say that for the whole travel industry social media use is very important. This is certainly the case with the hotel industry. Especially when guests have questions that need to be answered right away. Before using social media, the questions that were post by mail at night, had to be answered all at once in the morning. The mails that came in that very same morning had to wait. Now, every question can be answered quickly.

You can find Qbic Hotels Amsterdam on facebook. Hotels that are part of La Bergère Group can be approached with several social media. Do you want to visit Amsterdam and stay in a trendy hotel with modern facilities? Please visit their website Qbichotels.com.

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