Eastbrook Homes Wins Design Selection Experience Award

Grand Rapids, MI, March 03, 2012 --(PR.com)-- Eliant has earned an international reputation by providing a wide range of customer service experience management strategies for home builders, lenders and design firms interested in improving their customer loyalty.

Eastbrook Homes this year was named an Eliant Homebuyers Choice Award winner for The Design and Selection Experience, earning “Honorable Mention” for this category. The Design Selection Experience is based on a move-in survey that is done with all Eastbrook customers. Earning this award is an outstanding accomplishment, as it is a direct result of customer feedback.

Eastbrook Homes is focused on serving its many customers, and building each home as if it were their own. Through the Eliant Surveys and the information attained through this valuable feedback source, the company is able to stay connected with customers through the first year of homeownership. The feedback is invaluable in learning not only where the company does well, but where improvements can be made as well.

“We are pleased to have earned the 2012 Design and Selection Experience Award from Eliant,” said Bob Sorensen VP of Sales and Marketing of Eastbrook Homes. “Our job is to continually learn, and determine how we can do even better for our customer family, today and in the future.”

Eastbrook Homes has been one of Michigan’s foremost developers and builders for more than 40 years. Eastbrook continues to serve West Michigan as well as the Lansing and Auburn, Alabama markets. The privately held company is located in Grand Rapids, Michigan. To learn more, visit www.eastbrookhomes.com.

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