Capita’s National Conference on Channel Shift in the Public Sector – Tuesday 25th September 2012 – Central London

Central London, United Kingdom, May 19, 2012 --(PR.com)-- As public bodies are faced with significant fiscal restraints and demands to reduce operational costs, it is essential they adopt new channel structures to maintain quality customer services whilst adhering to efficiency demands.

Technological developments offer various opportunities to facilitate and improve channel shift strategies. Attend this conference to learn how technology is bridging the gap between service development and meeting desired outcomes through expanding communication networks, optimising customer engagement and supporting effective channel management.

This conference highlights established best practice channel shift services, and addresses the key issues driving this agenda forward including;

• Practicalities of shifting to digital and non-assisted customer services
• Benefits and challenges of moving towards ‘Digital by Default’
• Measures to improve customer interaction and satisfaction
• Focusing on user needs to deliver bespoke and local services
• Using innovative technology to enhance channels and service provision

Do not miss the chance to equip yourself with practical knowledge and learn from a range of public sector organisations including housing, health, local and central government in order to optimise digital services in your organisation.

Speakers include:

Chair: Peter Coates, Assistant Head of Transformation, Sunderland City Council and Chair, Local Government Contact Council

Felicity Singleton, Deputy Director for Digital Policy, Cabinet Office

Roger Donald, Associate Director Multi-Channel, NHS Direct

Steven Pleasant, Chief Executive, Tameside Metropolitan Borough Council and Chair, iNetwork Group

David Wilde, Chief Information Officer, Essex County Council

John Shewell, Head of Communications, Brighton and Hove City Council

John Bartle, Assistant Director, Housing with Care and Support, Nottingham Community Housing Association (NCHA)

Website: http://www.capitaconferences.co.uk/public-sector-conferences/central-government/full-conference/article/channel-shift-in-the-public-sector-1.html?code=SMMK

Brochure: http://www.capitaconferences.co.uk/pdfgen.html?filename=Channel_Shift_in_the_Public_Sector_01.pdf&code=SMMK

Contact: Susannah Ellis – Susannah.ellis@capita.co.uk / 0207 202 0571