Local Security and Communications Company Announces 98 Percent Customer Satisfaction Through Independent Third-Party Audit
Positive results from a Customer Satisfaction Audit performed by an independent accounting firm establish Glessner Alarm & Communications as a standout leader in the industry.
Hagerstown, MD, June 15, 2012 --(PR.com)-- Glessner Alarm & Communications, a family-owned residential and commercial security and communications provider, is proud to announce the results of their voluntary 2012 Customer Satisfaction Audit. Performed independently by the accounting firm of Linton Shafer Warfield & Garrett, P.A. (LSWG), the audit summarizes responses from Glessner’s clients about their customer experience. Overall, the level of satisfaction experienced by most customers was outstanding, with 98 percent of those surveyed reporting an “excellent” or “good” level of satisfaction.
Glessner chose to initiate this independent audit with LSWG in order to solicit impartial responses from their customers, and subsequently be able to provide qualified data that showcases the value of their experience and excellent customer service. The audit consisted of voluntary responses from hundreds of customers — both residential and commercial — that were collected by mail throughout the past year and a half.
“We recognize that it is difficult for people to validate customer satisfaction when every company claims to provide quality products and services,” says President Neal Glessner. “We chose to have this independent survey performed by a reputable accounting firm to ensure unbiased and accurate results. Our goal is to achieve 100 percent satisfaction by continuing to serve our clients with the highest level of customer service possible.”
“We agreed to perform this audit to help Glessner assess their strengths and areas of improvement according to the people who matter most — their clients,” says Barbara Roman, CPA, LSWG. “The overwhelmingly positive response from Glessner’s customers is a testament to their excellent customer service, personnel and products.”
The survey questions and results are presented as follows:
· Did the technicians present a professional reflection on the company?
99.9% customer satisfaction response
· Were the technicians pleasant, courteous and considerate of your property?
99% customer satisfaction response
· Was your system serviced efficiently?
98% customer satisfaction response
· Was response time acceptable?
97% customer satisfaction response
· Are you satisfied with your overall system’s performance?
98% customer satisfaction response
· Do you feel you received a good value for your investment?
96% customer satisfaction response
The audit additionally included positive testimonials from several of Glessner’s clients:
“Always excellent work. Glessner is the one!”
“Your tech not only did the repair, he thoroughly inspected everything and made adjustments. He went beyond his scope of work — he was excellent.”
“Very impressed! We like dealing with family owned businesses and your techs are exceptional.”
“Everyone at Glessner has been courteous, professional, and a pleasure to deal with.”
“Your folks have been a class act since day one. Hope Glessner never changes!”
“Employees are friendly and efficient and thoroughly explained operating procedures. They are excellent representatives of Glessner.”
About Glessner Alarm & Communications:
Based in Hagerstown, Md., Glessner Alarm & Communications services more than 10,000 customers in Maryland, Virginia, West Virginia, Pennsylvania and the District of Columbia. This high concentration of satisfied customers in a localized region has helped earn the company the reputation as one of the most highly respected security and communications companies in the area. Glessner’s mission is to provide customers with effective systems that meet all of their communications and security needs. Family-owned and operated since 1972, the company employs more than 40 loyal team members with an average tenure of nine years. For more information, call 1-800-ON-GUARD or visit www.glessner.net.
About Linton Shafer Warfield & Garrett, P.A:
Locally-owned and operated, Linton Shafer Warfield & Garrett P.A. is a full service tax, accounting and business consulting firm with offices in Frederick and Rockville. Serving closely-held businesses, nonprofit organizations, governmental agencies, trade associations, and individual clients since 1965, the firm uses a specialized team approach to coordinate services to its wide array of clients. The Frederick office is located at 201 Thomas Johnson Drive and can be reached at 301-662-9200, or online at www. LSWGcpa.com.
Glessner chose to initiate this independent audit with LSWG in order to solicit impartial responses from their customers, and subsequently be able to provide qualified data that showcases the value of their experience and excellent customer service. The audit consisted of voluntary responses from hundreds of customers — both residential and commercial — that were collected by mail throughout the past year and a half.
“We recognize that it is difficult for people to validate customer satisfaction when every company claims to provide quality products and services,” says President Neal Glessner. “We chose to have this independent survey performed by a reputable accounting firm to ensure unbiased and accurate results. Our goal is to achieve 100 percent satisfaction by continuing to serve our clients with the highest level of customer service possible.”
“We agreed to perform this audit to help Glessner assess their strengths and areas of improvement according to the people who matter most — their clients,” says Barbara Roman, CPA, LSWG. “The overwhelmingly positive response from Glessner’s customers is a testament to their excellent customer service, personnel and products.”
The survey questions and results are presented as follows:
· Did the technicians present a professional reflection on the company?
99.9% customer satisfaction response
· Were the technicians pleasant, courteous and considerate of your property?
99% customer satisfaction response
· Was your system serviced efficiently?
98% customer satisfaction response
· Was response time acceptable?
97% customer satisfaction response
· Are you satisfied with your overall system’s performance?
98% customer satisfaction response
· Do you feel you received a good value for your investment?
96% customer satisfaction response
The audit additionally included positive testimonials from several of Glessner’s clients:
“Always excellent work. Glessner is the one!”
“Your tech not only did the repair, he thoroughly inspected everything and made adjustments. He went beyond his scope of work — he was excellent.”
“Very impressed! We like dealing with family owned businesses and your techs are exceptional.”
“Everyone at Glessner has been courteous, professional, and a pleasure to deal with.”
“Your folks have been a class act since day one. Hope Glessner never changes!”
“Employees are friendly and efficient and thoroughly explained operating procedures. They are excellent representatives of Glessner.”
About Glessner Alarm & Communications:
Based in Hagerstown, Md., Glessner Alarm & Communications services more than 10,000 customers in Maryland, Virginia, West Virginia, Pennsylvania and the District of Columbia. This high concentration of satisfied customers in a localized region has helped earn the company the reputation as one of the most highly respected security and communications companies in the area. Glessner’s mission is to provide customers with effective systems that meet all of their communications and security needs. Family-owned and operated since 1972, the company employs more than 40 loyal team members with an average tenure of nine years. For more information, call 1-800-ON-GUARD or visit www.glessner.net.
About Linton Shafer Warfield & Garrett, P.A:
Locally-owned and operated, Linton Shafer Warfield & Garrett P.A. is a full service tax, accounting and business consulting firm with offices in Frederick and Rockville. Serving closely-held businesses, nonprofit organizations, governmental agencies, trade associations, and individual clients since 1965, the firm uses a specialized team approach to coordinate services to its wide array of clients. The Frederick office is located at 201 Thomas Johnson Drive and can be reached at 301-662-9200, or online at www. LSWGcpa.com.
Contact
Glessner Alarm & Communications
Larissa Newman
301-416-7861
www.glessner.net
Larissa Newman
301-416-7861
www.glessner.net
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