MYOB Extends Client Support to 24/7 and Revamps Online Presence
The technology company today launches 24x7 access to its local client support team for its business division’s SME products, reveals a significant update to the MYOB website and celebrates the unveiling of a new-look community forum.
Sydney, Australia, September 27, 2012 --(PR.com)-- To better attend to the wide-ranging needs of many clients and partners, MYOB has invested heavily in upping the ante with its support and product/service information channels.
The technology company today launches 24x7 access to its local client support team for its business division’s SME products, reveals a significant update to the MYOB website and celebrates the unveiling of a new-look community forum.
Unlike many of its accounting solution competitors, MYOB already provides real-time technical support via phone, email, community forum, live chat and social media. As per the current support program, this is free for Cover and subscription clients and available on a pay-per-request basis for other clients. 20,000 MYOB professional partners – accountants, book keepers, developers, certified consultants, retailers and resellers – also attend to client needs all around Australia.
CEO Tim Reed says, “As we move further into the cloud space with our business solutions, we’re driving innovation throughout our customer service channels to match. It’s a really important step for us to provide a greater range of more accessible, immediate support to those who rely on MYOB.
“We recognise business owners work beyond nine to five and look to us to support that, so we’ve been working towards 24 hours a day, seven days a week client service for some time. I’m delighted to say we’ve hired and trained a significant number of people to accommodate this and are recruiting more. They’ll deliver quality real-time around-the-clock support via phone, email and the web, from Melbourne and Christchurch.
“We’ve also invested in refreshing our website’s look, feel and information architecture. Extensive client-centred research, analysis and design drove the redevelopment of our homepage and product recommendation system. The result is a much more client-focused communication channel that is built with clients’ needs considered first. And there is more to come – the second half of this project will be completed just before we release our new AccountRight Live accounting solution to market.
“Our community forum has been redeveloped too, with its design modernised and restructured to better meet visitors’ needs. One important change is the inclusion of an ‘Ideas Exchange’ – a dedicated platform for clients and partners to submit product ideas and receive feedback from our product development team. We soft launched this one month ago and the response is terrific.”
For MYOB information, research results, business tips, discussions, client service and more visit http://myob.com.au, http://myob.com.au/blog and www.twitter.com/MYOBteam.
For further comment or other information please contact:
Kristy Sheppard, MYOB Manager - Public Relations
P: 02 9089 9068 / M: 0407 450 860 / E: Kristy.Sheppard@myob.com
About MYOB
Established in 1991, MYOB is now Australia’s largest business management software provider. Its 50+ products and services have been employed by more than one million businesses in Australia and New Zealand. MYOB serves businesses of all ages, types and sizes, delivering solutions that simplify accounting, payroll, client management, websites and much more. With a network of more than 20,000 accountants and other professional partners, it provides the support and tools that help make business life easier. Today, MYOB is extending its solutions online and delivering innovation through cloud computing, enabling clients to make smarter connections with their business partners and customers: http://myob.com.au/smarterconnections.
The technology company today launches 24x7 access to its local client support team for its business division’s SME products, reveals a significant update to the MYOB website and celebrates the unveiling of a new-look community forum.
Unlike many of its accounting solution competitors, MYOB already provides real-time technical support via phone, email, community forum, live chat and social media. As per the current support program, this is free for Cover and subscription clients and available on a pay-per-request basis for other clients. 20,000 MYOB professional partners – accountants, book keepers, developers, certified consultants, retailers and resellers – also attend to client needs all around Australia.
CEO Tim Reed says, “As we move further into the cloud space with our business solutions, we’re driving innovation throughout our customer service channels to match. It’s a really important step for us to provide a greater range of more accessible, immediate support to those who rely on MYOB.
“We recognise business owners work beyond nine to five and look to us to support that, so we’ve been working towards 24 hours a day, seven days a week client service for some time. I’m delighted to say we’ve hired and trained a significant number of people to accommodate this and are recruiting more. They’ll deliver quality real-time around-the-clock support via phone, email and the web, from Melbourne and Christchurch.
“We’ve also invested in refreshing our website’s look, feel and information architecture. Extensive client-centred research, analysis and design drove the redevelopment of our homepage and product recommendation system. The result is a much more client-focused communication channel that is built with clients’ needs considered first. And there is more to come – the second half of this project will be completed just before we release our new AccountRight Live accounting solution to market.
“Our community forum has been redeveloped too, with its design modernised and restructured to better meet visitors’ needs. One important change is the inclusion of an ‘Ideas Exchange’ – a dedicated platform for clients and partners to submit product ideas and receive feedback from our product development team. We soft launched this one month ago and the response is terrific.”
For MYOB information, research results, business tips, discussions, client service and more visit http://myob.com.au, http://myob.com.au/blog and www.twitter.com/MYOBteam.
For further comment or other information please contact:
Kristy Sheppard, MYOB Manager - Public Relations
P: 02 9089 9068 / M: 0407 450 860 / E: Kristy.Sheppard@myob.com
About MYOB
Established in 1991, MYOB is now Australia’s largest business management software provider. Its 50+ products and services have been employed by more than one million businesses in Australia and New Zealand. MYOB serves businesses of all ages, types and sizes, delivering solutions that simplify accounting, payroll, client management, websites and much more. With a network of more than 20,000 accountants and other professional partners, it provides the support and tools that help make business life easier. Today, MYOB is extending its solutions online and delivering innovation through cloud computing, enabling clients to make smarter connections with their business partners and customers: http://myob.com.au/smarterconnections.
Contact
MYOB Ltd
Angely Grecia
61 2 9089 9071
myob.com
Angely Grecia
61 2 9089 9071
myob.com
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