Nidhi Infotech: Complaints Categories Which Topped in 2011

Bangalore, India, February 28, 2013 --(PR.com)-- There are lots of complaints lodged on the internet for various reasons. Rarely one thinks of what are the major problems which are receiving the maximum complaints. If one can come to a list of areas which can give a statistical analysis of complaints and their reason, their resolution will become much easier. By knowing the fields of complaints one can know which departments of the society are not functioning properly and what are the loop holes in them. This will be a great help in finding the remedy for that section and help in the betterment of the society.

After doing research on the various types of complaints made by people and the complaints posted by them on various complaints website, Nidi Infotech released a summary of the top complaints categories. The summary is based on the information released by The Federal Trade Commission on Feb 28th, 2012.

The FTC was created in 1914, its purpose was to prevent unfair methods of competition in commerce as part of the battle to “bust the trusts.” Since then, the Commission also has been directed to administer a wide variety of other consumer protection laws, including the Telemarketing Sales Rule, the Pay-Per-Call Rule and the Equal Credit Opportunity Act, (sources: The FTC Official Website).

According to the FTC, identity theft complaints topped the list. Its the 12th year since when this complaint has retained its top most position. Of more than 1.8 million complaints filed in 2011, 279,156 or 15 percent, were identity theft complaints. Nearly 25 percent of the identity theft complaints related to tax- or wage-related fraud. The report breaks out complaint data on a state-by-state basis and also contains data about the 50 metropolitan areas reporting the highest per capita incidence of fraud and other complaints. In addition, the 50 metropolitan areas reporting the highest incidence of identity theft are noted.

The next nine complaint categories are:

· Debt Collection Complaints
· Prizes, Sweepstakes, and Lotteries
· Shop-at-Home and Catalog Sales
· Banks and Lenders
· Internet Services
· Auto Related Complaints
· Imposter Scams
· Telephone and Mobile Services
· Advance-Fee Loans and Credit Protection/Repair

“The information released by the FTC is a great help to rectify the customer grievances,” said Mr. Vishnu, CEO. “It will definitely help in the betterment of the society and client & service provider relation.”

About Nidhi Infotech

Nidhi Infotech is a Bangalore based ISO certified company offering excellent training in SAP, SAS and Clinical Research. Serving since several years Nidhi Infotech endeavors to minimize the complaints of the customers and works in hand with many such institutions to improve the quality of the services rendered. “Nidhi Infotech: Complaints categories Which Topped in 2011” is one such move to keep the society aware of the areas where their customers are facing maximum complaints so that they may take some initiative in order to reduce them.