Mole Valley District Council – Delivering a Customer Focused, Top Task Awarded Winning Website
GOSS Interactive congratulates Mole Valley District Council for receiving 3 stars and the mobile standard in the Socitm Better Connected 2013 report.
Plymouth, United Kingdom, March 27, 2013 --(PR.com)-- Socitm, the Society of IT Managers in the public sector, publish the annual Better Connected 2013 report into the usability and performance of 433 local authority websites. The best performing sites, like Mole Valley District Council, have taken a top task approach that “simplifies, de-clutters, reduces the number of menus, and make things easier to use.”
Mole Valley District Council, who have their websites powered by GOSS iCM (intelligent Content Management), were mentioned by the reviewers for their overall top task approach.
The reviewers praised the provision of top tasks on the website stating that they “worked well.”
The Council was one of only 15% to receive the new mobile standard. The reviewers described accessing services on their mobile site as, “Simple form to complete with no need to register or give contact details… the “report it” form is designed for a mobile - great. Good to see a sensible approach to cut down content for a mobile. Hooray!”
Bob Thomas, Head of Information Technology, Mole Valley District Council added: “We are delighted that the Council website and mobile site has been recognised for its top task approach to delivering services digitally. The team have worked really hard with GOSS Interactive to create a customer focused website that can be used by the whole community, quickly and easily. The web has been identified by us as an area where significant savings can be delivered along side service delivery improvements.”
Rob McCarthy, CEO, GOSS Interactive added "This isn't just about rewarding nice looking sites. This is about making it as easy and accessible for UK citizens to get all the information, forms and advice that they need from their council, quickly and simply, 24/7. In the process local authorities can potentially save over £1M each, which is a huge win-win in these difficult economic times. GOSS Interactive is already helping our clients deliver their future digital strategy, including mobile websites, in preparation for Better Connected 2014.”
GOSS Interactive has been delivering GOSS iCM Web Content Management and website publishing software for over 10 years. Today it powers major corporations and public sector organisation’s website and is the market leader in use by over 60 of the 433 UK local authorities.
In the report over 76% of GOSS clients either increased or maintained their previously high scores. Additionally over 58% of clients have been rated amongst the highest in the country, receiving 4★ or 3★.
Mole Valley District Council website http://www.molevalley.gov.uk/.
Mole Valley District Council, who have their websites powered by GOSS iCM (intelligent Content Management), were mentioned by the reviewers for their overall top task approach.
The reviewers praised the provision of top tasks on the website stating that they “worked well.”
The Council was one of only 15% to receive the new mobile standard. The reviewers described accessing services on their mobile site as, “Simple form to complete with no need to register or give contact details… the “report it” form is designed for a mobile - great. Good to see a sensible approach to cut down content for a mobile. Hooray!”
Bob Thomas, Head of Information Technology, Mole Valley District Council added: “We are delighted that the Council website and mobile site has been recognised for its top task approach to delivering services digitally. The team have worked really hard with GOSS Interactive to create a customer focused website that can be used by the whole community, quickly and easily. The web has been identified by us as an area where significant savings can be delivered along side service delivery improvements.”
Rob McCarthy, CEO, GOSS Interactive added "This isn't just about rewarding nice looking sites. This is about making it as easy and accessible for UK citizens to get all the information, forms and advice that they need from their council, quickly and simply, 24/7. In the process local authorities can potentially save over £1M each, which is a huge win-win in these difficult economic times. GOSS Interactive is already helping our clients deliver their future digital strategy, including mobile websites, in preparation for Better Connected 2014.”
GOSS Interactive has been delivering GOSS iCM Web Content Management and website publishing software for over 10 years. Today it powers major corporations and public sector organisation’s website and is the market leader in use by over 60 of the 433 UK local authorities.
In the report over 76% of GOSS clients either increased or maintained their previously high scores. Additionally over 58% of clients have been rated amongst the highest in the country, receiving 4★ or 3★.
Mole Valley District Council website http://www.molevalley.gov.uk/.
Contact
GOSS Interactive
Pete Stevens
844-880-3637
www.gossinteractive.com
Pete Stevens
844-880-3637
www.gossinteractive.com
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