Dial An Exchange China Puts Member Services at the Fingertips of Exchange Members

Gold Coast, Australia, June 12, 2013 --(PR.com)-- Dial An Exchange (DAE), the world’s largest privately-owned timeshare exchange company, introduces a new communication platform in its China based offices.

WeChat, developed by the Internet giant Tencent Company, is a touch and speak Technology used to instantly send voice messages to friends and family from your mobile phone. With a member base of over 300 million and rising, WeChat acts as a platform of WeMedia, a network community of celebrities, websites, associations, and news outlets. Users can subscribe to various public accounts and their news will be published to the users’ phone regularly.

As a global company, technology innovation is of great importance to Dial An Exchange. With this in mind, DAE China is combining popular software WeChat with its existing business operations. DAE China has created an official account through WeChat and have been successfully “chatting” with its members on a daily basis ever since.

This communication platform provides a way for DAE to relay company news, promotions, and special rates to its members. By using this new tool, DAE China is able to respond more quickly and develop more personal relationships with its members. WeChat allows DAE to become more aware of any issues that arise and address them through instructive replies.

With DAE at their fingertips, members can contact DAE to book a vacation or get technical support on the go. “In your commute to the office, or while waiting on the bus you’re able to take out your phone, and browse for great bargains for your next vacation destination,” says Yang Chen, Head of DAE China Business. “Simply text us to request a vacation and your phone rings right away with an exchange consultant on the line ready to help you plan your perfect vacation.”

For more information please contact infochina@daelive.com

About Dial An Exchange
DAE has grown significantly since it first opened its doors in 1997. A strong focus on quality customer service has led to their continued growth as over 50% of their new memberships have been the result of personal referrals. Today, the company has more than 450,000 members worldwide and is a truly viable option for all timeshare owners to exchange their weeks and points or credits products. DAE’s robust set of membership benefits makes it easy for timeshare owners to truly enjoy their vacation ownership experience. Their simple, flexible and innovative direct to consumer approach has evolved into a range of business development and support tools for their business partners such as resorts, management companies and Home Owners Associations who are looking for a competitive edge to support their rapid growth.

Membership benefits include a free membership option, Gold Advantage membership option, low exchange fees, a 3-year credit for every banked week, 24/7 live access to exchange weeks, personalized customer service, worldwide vacation availability, discounted rental weeks in prime locations and informative monthly e-Newsletters providing travel tips, destination ideas and money saving promotions and offers. At DAE, the timeshare owners’ needs come first and foremost and quality of service is never compromised. For more information, please visit http://daelive.com.