Employee Pride at the Heart of Customer Service -- Dick Cattani of Restaurant Associates and Stew Leonard of Stew Leonard’s Interviewed -- The CEO Show with Robert Reiss
Dick Cattani, President of Restaurant Associates, and Stew Leonard, CEO of Stew Leonard’s, is interviewed on “The CEO Show with Robert Reiss” about how employee pride and motivation are vital components for delivering extraordinary customer service. These executives explain specific ways their companies differentiate themselves from competition by creating unique customer experiences.
Ridgefield, CT, October 02, 2007 --(PR.com)-- Dick Cattani, President of Restaurant Associates, and Stew Leonard, CEO of Stew Leonard’s, two leaders in the food services industry, talk on “The CEO Show with Robert Reiss” about how employee pride and motivation are vital components for delivering extraordinary customer service. These executives explain ways their companies differentiate themselves from competition by creating unique customer experiences. Radio show host Robert Reiss broadens the scope of the interviews by inquiring how his guest’s early business experiences have lead to their current successes.
In dialoging with Dick Cattani, he and Robert talk about the changing food services industry and the trends driving luxury dining client expectations. Dick discusses how it is the totality of the dining environment, the service, and the food that provides the customer with a memorable dining experience. Restaurant Associates, is considered one of the leading providers of premier foodservice, restaurant operations and catering, serving over half a million meals per day to customers in top corporate, arts & entertainment venues. These include “Fortune 500” company prime locations, and cultural centers such as Carnegie Hall, The J. F. Kennedy Center for the Performing Arts, The Georgia Aquarium, and The Smithsonian Institution, each requiring superior food quality and service.
Stew Leonard, who heads the grocery chain that disrupted his industry by introducing innovative and entertaining marketing techniques, describes how Stew Leonard’s provides its customers with unique experiences that encourage customer loyalty. Host Robert Reiss also talks with Stew about the importance of employee motivation and the need to take risks to serve the customer best. Stew goes on to explain how employee pride relates to customer service.
“The CEO Show with Robert Reiss” airs across the USA, syndicated by the Business Talk Radio Network and by the Lifestyle Talk Radio Network, in 36 markets including: Atlanta, Boston, Columbus, Greenwich, Long Island, Houston, Las Vegas, Monterey Bay, Pittsburgh, San Diego, Spokane, Jupiter / West Palm Beach, and Sarasota.
The in-depth interviews hosted by Robert Reiss explore how to give exceptional customers service and provide details that can assist business executives and managers to improve their service models. “The CEO Show with Robert Reiss” in effect becomes a benchmarking resource that is fresh, intriguing, and readily accessible.
To get a complete schedule of audio broadcasts, new show locations and audio rebroadcasts of recent guest interviews, go to www.theceoshowonline.com.
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Contact: Robert Reiss 203 894 9400 Robert@Reissource.com
Note: Visit the Show at www.TheCEOshowOnline.com
Background:
The weekly radio series is hosted by Robert Reiss, a customer service expert who coined the term “Customer Experience Organization.” According to Reiss, “Millions of business people ask the same question…’What can I do to help my business succeed’?” The show answers this question every Sunday evening, so listeners can get a head start every Monday morning. Asked where he got the idea for the show, Reiss explained that linking the customer experience to long-term profitability was a recurring subject in his consulting and executive interviews. Reiss added, “My concept was to have candid in-depth discussions with industry leader CEOs so that the general public, investors and business executives could hear the secrets of linking customer experience to business strategy.”
The Show was a natural fit for Reiss, who pioneered the “strategic customer service” concept. Over the past two decades, he has interviewed over 1,000 executives and his work has been featured in many publications including “The Harvard Business Review”. Robert is President of Reissource, a firm that provides strategy-through-service planning and implementation oversight.
While most of the Show’s focus is built around the central issue of excellence in customer service, tips about the game of golf, punctuate the interchange of ideas. This complements the book, “Golf & The Art of Customer Service”, co-authored by Robert Reiss. The book draws analogies about how strategy and tactics in the golf game relate to business performance and ultimately to the bottom line.
Robert Reiss 203 894 9400 Robert@Reissource.com
In dialoging with Dick Cattani, he and Robert talk about the changing food services industry and the trends driving luxury dining client expectations. Dick discusses how it is the totality of the dining environment, the service, and the food that provides the customer with a memorable dining experience. Restaurant Associates, is considered one of the leading providers of premier foodservice, restaurant operations and catering, serving over half a million meals per day to customers in top corporate, arts & entertainment venues. These include “Fortune 500” company prime locations, and cultural centers such as Carnegie Hall, The J. F. Kennedy Center for the Performing Arts, The Georgia Aquarium, and The Smithsonian Institution, each requiring superior food quality and service.
Stew Leonard, who heads the grocery chain that disrupted his industry by introducing innovative and entertaining marketing techniques, describes how Stew Leonard’s provides its customers with unique experiences that encourage customer loyalty. Host Robert Reiss also talks with Stew about the importance of employee motivation and the need to take risks to serve the customer best. Stew goes on to explain how employee pride relates to customer service.
“The CEO Show with Robert Reiss” airs across the USA, syndicated by the Business Talk Radio Network and by the Lifestyle Talk Radio Network, in 36 markets including: Atlanta, Boston, Columbus, Greenwich, Long Island, Houston, Las Vegas, Monterey Bay, Pittsburgh, San Diego, Spokane, Jupiter / West Palm Beach, and Sarasota.
The in-depth interviews hosted by Robert Reiss explore how to give exceptional customers service and provide details that can assist business executives and managers to improve their service models. “The CEO Show with Robert Reiss” in effect becomes a benchmarking resource that is fresh, intriguing, and readily accessible.
To get a complete schedule of audio broadcasts, new show locations and audio rebroadcasts of recent guest interviews, go to www.theceoshowonline.com.
###
Contact: Robert Reiss 203 894 9400 Robert@Reissource.com
Note: Visit the Show at www.TheCEOshowOnline.com
Background:
The weekly radio series is hosted by Robert Reiss, a customer service expert who coined the term “Customer Experience Organization.” According to Reiss, “Millions of business people ask the same question…’What can I do to help my business succeed’?” The show answers this question every Sunday evening, so listeners can get a head start every Monday morning. Asked where he got the idea for the show, Reiss explained that linking the customer experience to long-term profitability was a recurring subject in his consulting and executive interviews. Reiss added, “My concept was to have candid in-depth discussions with industry leader CEOs so that the general public, investors and business executives could hear the secrets of linking customer experience to business strategy.”
The Show was a natural fit for Reiss, who pioneered the “strategic customer service” concept. Over the past two decades, he has interviewed over 1,000 executives and his work has been featured in many publications including “The Harvard Business Review”. Robert is President of Reissource, a firm that provides strategy-through-service planning and implementation oversight.
While most of the Show’s focus is built around the central issue of excellence in customer service, tips about the game of golf, punctuate the interchange of ideas. This complements the book, “Golf & The Art of Customer Service”, co-authored by Robert Reiss. The book draws analogies about how strategy and tactics in the golf game relate to business performance and ultimately to the bottom line.
Robert Reiss 203 894 9400 Robert@Reissource.com
Contact
Reissource, LLC
Robert Reiss
203-894-8655
www.reissource.com
Cell phone: 203-894-9400
Robert Reiss
203-894-8655
www.reissource.com
Cell phone: 203-894-9400
Contact
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