Capita Conferences Announce Their Effective Complaints Handling in Housing Conference – 25th March 2014 – Manchester

Manchester, United Kingdom, February 09, 2014 --(PR.com)-- Effective Complaints Handling in Housing Conference
Tuesday 25th March - Manchester
Speakers Include:

Keynote: Dr Mike Biles, Housing Ombudsman
Keynote: Nic Bliss, Chair, Confederation of Cooperative Housing
Darren Levy, Director of Customer Services, CityWest Homes
Matthew Warburton, Policy Adviser, ARCH

Capita’s Effective Complaints Handling in Housing Conference will examine how to meet the strategic and operational challenges of delivering an effective complaints handling system.

Complaints management in social housing has undergone fundamental changes following the introduction of the Localism Act and the launch of the new Housing Ombudsman Service on 1st April 2013.

Attend this timely conference to benchmark your service against other organisations and discover how to maximise learning from your complaints, comments and complements.

Website:
http://www.capitaconferences.co.uk/public-sector-conferences/housing/full-conference/article/effective-complaints-handling-in-housing-conference-1.html?code=SMMK

Brochure:
http://www.capitaconferences.co.uk/pdfgen.html?filename=Effective_Complaints_Handling_in_Housing.pdf&code=SMMK

Contact: Alex Esson on 020 7202 0557 or alexander.esson@capita.co.uk

Follow us on Twitter @capitaconf #capitaconf