Capita Conferences Announce Their National Local Government Complaint Handling Conference – 28th March 2014 – Central London

London, United Kingdom, February 21, 2014 --(PR.com)-- Local Government Complaint Handling Conference | Friday 28th March – London

Speakers Include:

Keynote: Mick King, Executive Director, Local Government Ombudsman
Keynote: James Filus, Corporate Complaints Manager, London Borough of Hammersmith and Fulham
Chair: Jo Causon, Chief Executive, Institute of Customer Service
Evelyn Bingham, Service Development and Performance Manager, Birmingham City Council

Capita’s National Local Government Complaint Handling Conference brings together those working across customer services, performance, communications and corporate complaints teams exploring the opportunities to improve complaint handling. Conference highlights include best practice case studies on how to develop a simple, streamlined more effective complaints procedure, moving to a two stage process to speed up resolutions and how to share the learning from complaints to inform service delivery.

Attend this practical conference to hear from leading local authorities on how to trigger a culture shift to a culture of relationship management and a focus on the customer experience, to achieve increased efficiency for your organisation and increase customer satisfaction.

Website: http://www.capitaconferences.co.uk/public-sector-conferences/local-government-communities/full-conference/article/local-government-complaint-handling-conference.html?code=SMMK

Brochure: http://www.capitaconferences.co.uk/pdfgen.html?filename=Local_Government_Complaint_Handling.pdf&code=SMMK

Contact: Alex Esson on 020 7202 0557 or alexander.esson@capita.co.uk

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