Customer Insight in Public Services Conference Announced by Capita Conferences

London, United Kingdom, April 09, 2014 --(PR.com)-- Thursday 29th May, 2014, Central London

In order to successfully execute effective public service, understanding service users is imperative. This Customer Insight in Public Services conference is an opportunity to understand the value of gathering, analysing and acting upon accurate and comprehensive datasets in delivering public service.

This event features speakers from central and local government, housing, healthcare and fire and rescue services, covering strategic insights, innovative practices and award winning case studies.

Guest Speakers:

Jamie Trollope
User Testing Manager, Customer Research Team
DVLA

Peter Fleming
Chair, Improvement and Innovation Board
Local Government Association

Dr Sally Howes
Executive Lead, Digital and Innovation
The National Audit Office

Brian Weston
Director of Marketing and Communications
Institute of Customer Service

Eusebio Barata
Director of Customer Operations
Moat

Dr Tom Nutt
Chief Executive
Healthwatch Essex

Rebecca Harriot
Chief Officer
NHS North, East and West Devon Clinical Commissioning Group

For more information:

http://www.capitaconferences.co.uk/public-sector-conferences/local-government-communities/full-conference/article/customer-insight-in-public-services-conference-1.html?code=SMMK

Download the brochure:

http://www.capitaconferences.co.uk/pdfgen.html?filename=Customer_Insight_May_14.pdf&code=SMMK