Thom Fisher of The Ballen Group Shares on Customer Service

Las Vegas, NV, April 06, 2014 --(PR.com)-- After 12 years of providing customer service, Thom Fisher teams up with The Ballen Group Real Estate Team to take the team’s “Wow Factor” to the next level. The Ballen Group defines the “Wow Factor” as, “Exceeding expectations, communication at the highest level, and a never-ending stream of surprises that leave you saying “Wow!””

Initially Thom was contacting interested home buyers and sellers to see if The Ballen Group could be of any assistance for their real estate needs. Thom would also connect them with The Ballen Group’s real estate agents if the homeowner or buyer were ready to take their real estate venture to the next level.

When searching for a real estate team, it’s vital that the Customer Care Coordinator listens and takes action for the potential client. Thom said, “The most important part of customer service is listening.”

Listening to the needs and the preferences of clients and taking action to provide customer’s with the “Wow Factor” is what Thom has excelled at since being at The Ballen Group.

When asked for tips on how to provide a potential customer with excellent care, Thom replied, “Its important for customers to know that you are responding.” Customers with needs to see that The Ballen Team takes immediate action and put the client’s experience first.

Richard and Lori Ballen got into real estate in 2007 then have grown and developed a dynamic real estate team. The Ballens continue to grow their company in Las Vegas. Lori Ballen has published “The Ballen Method” which provides an action plan for others to use to grow their own businesses.

Lori Ballen
3046 S. Durango #100
Las Vegas, NV 89117
www.theballengroup.com