L.L.Bean Chairman Shares Insights for Delivering Extraordinary Service on The CEO Show with Robert Reiss
Leon Gorman, Chairman of L.L. Bean, discusses how he grew the organization from $4.75 million to over $1 billion through strategy, structure, systems and highly focused service. Gorman goes on to discuss balancing the demands for quality and customer service with emerging business trends. Gorman also talks with Reiss about his love of the outdoors and the contributions L.L.Bean has made to conservation and land stewardship.
Ridgefield, CT, October 18, 2007 --(PR.com)-- Leon Gorman, Chairman of L.L. Bean, discusses how he grew the organization from $4.75 million to over $1 billion through strategy, structure, systems and highly focused service. This interview can be accessed on the Web at: www.theceoshowonline.com
Gorman, author of the hit new book, ”L.L. Bean, the Making of an American Icon”, talks specifically about his grandfather – founder Leon Leonwood Bean – his grandfather’s value system and how Gorman, as 33 year president, re-energized the organization by staying focused on those values while reinventing the business. Gorman goes on to discuss balancing the demands for quality and customer service with emerging business trends. Gorman talks with Reiss about his love of the outdoors and the contributions L.L. Bean has made to conservation and land stewardship.
Founded in 1912, L.L.Bean Inc. began as a one-room operation selling a single product, the Maine Hunting Shoe. While its business has grown and changed significantly over the years, L.L.Bean still upholds the values of its founder and continues his dedication to quality, customer service and a love of the outdoors. In the past 5 years L.L.Bean has donated over $6.3 million toward conservation and land stewardship.
The CEO Show with Robert Reiss is a unique business radio series devoted exclusively to sharing powerful stories about reinventing industry through exceptional customer service as told through in depth interviews with America’s top CEOs. Recent show guests include: David Neeleman, Founder & Chairman Jet Blue; Simon F. Cooper, President The Ritz Carlton Organization; and James H. Quigley, CEO Deloitte & Touche.
For a list of radio stations on which the show airs, go to: www.theceoshowonline.com
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Contact: Robert Reiss 203 894 9400, robert@reissource.com
Background:
The in-depth interviews hosted by Robert Reiss explore how to give exceptional customers service and provide details that can assist business executives and managers to improve their service models. “The CEO Show with Robert Reiss” in effect becomes a benchmarking resource that is fresh, intriguing, and readily accessible.
While most of the Show’s focus is built around the central issue of excellence in customer service, tips about the game of golf, punctuate the interchange of ideas. This complements the book, “Golf & The Art of Customer Service”, co-authored by Robert Reiss. The book draws analogies about how strategy and tactics in the golf game relate to business performance and ultimately to the bottom line.
The CEO Show with Robert Reiss airs across the USA syndicated by the Business Talk Radio Network and by the Lifestyle Talk Radio Network. The show is broadcast in 36 markets including: Atlanta, Boston, Columbus, Greenwich, Long Island, Houston, Las Vegas, Monterey Bay, Pittsburgh, San Diego, Spokane, Jupiter / West Palm Beach, and Sarasota.
To see a complete schedule of audio broadcasts, new show locations and audio rebroadcasts of recent guest interviews, go to www.theceoshowonline.com.
Gorman, author of the hit new book, ”L.L. Bean, the Making of an American Icon”, talks specifically about his grandfather – founder Leon Leonwood Bean – his grandfather’s value system and how Gorman, as 33 year president, re-energized the organization by staying focused on those values while reinventing the business. Gorman goes on to discuss balancing the demands for quality and customer service with emerging business trends. Gorman talks with Reiss about his love of the outdoors and the contributions L.L. Bean has made to conservation and land stewardship.
Founded in 1912, L.L.Bean Inc. began as a one-room operation selling a single product, the Maine Hunting Shoe. While its business has grown and changed significantly over the years, L.L.Bean still upholds the values of its founder and continues his dedication to quality, customer service and a love of the outdoors. In the past 5 years L.L.Bean has donated over $6.3 million toward conservation and land stewardship.
The CEO Show with Robert Reiss is a unique business radio series devoted exclusively to sharing powerful stories about reinventing industry through exceptional customer service as told through in depth interviews with America’s top CEOs. Recent show guests include: David Neeleman, Founder & Chairman Jet Blue; Simon F. Cooper, President The Ritz Carlton Organization; and James H. Quigley, CEO Deloitte & Touche.
For a list of radio stations on which the show airs, go to: www.theceoshowonline.com
###
Contact: Robert Reiss 203 894 9400, robert@reissource.com
Background:
The in-depth interviews hosted by Robert Reiss explore how to give exceptional customers service and provide details that can assist business executives and managers to improve their service models. “The CEO Show with Robert Reiss” in effect becomes a benchmarking resource that is fresh, intriguing, and readily accessible.
While most of the Show’s focus is built around the central issue of excellence in customer service, tips about the game of golf, punctuate the interchange of ideas. This complements the book, “Golf & The Art of Customer Service”, co-authored by Robert Reiss. The book draws analogies about how strategy and tactics in the golf game relate to business performance and ultimately to the bottom line.
The CEO Show with Robert Reiss airs across the USA syndicated by the Business Talk Radio Network and by the Lifestyle Talk Radio Network. The show is broadcast in 36 markets including: Atlanta, Boston, Columbus, Greenwich, Long Island, Houston, Las Vegas, Monterey Bay, Pittsburgh, San Diego, Spokane, Jupiter / West Palm Beach, and Sarasota.
To see a complete schedule of audio broadcasts, new show locations and audio rebroadcasts of recent guest interviews, go to www.theceoshowonline.com.
Contact
Reissource, LLC
Robert Reiss
203-894-8655
www.reissource.com
Cell phone: 203-894-9400
Robert Reiss
203-894-8655
www.reissource.com
Cell phone: 203-894-9400
Contact
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