STOPP Investigations & Security Expands Services Into Mystery Shopping

Greensburg, PA, September 20, 2014 --(PR.com)-- STOPP Investigations is expanding its operation to include Customer Service Audits, also called Integrity Shops or Mystery Shopping beginning October 1, 2014.

The trend in this arena is moving more toward Covert Video Shopping and with it, is coming more regulation on the industry. For example Nevada has passed legislation that only registered employees of licensed private investigators are permitted to do any type of mystery shopping, video or otherwise.

Mystery Shopping, aka Customer Service Auditing or Integrity Shopping is a valuable business tool for monitoring customer service, employee performance, honesty, adherence to company policy, as well as, an aid in loss prevention. With today's social networks one bad experience (customer service, security, meal, rental, repair, etc) can literally cost you hundreds of prospective clients. One rude or dishonest employee can cost you thousands of dollars in revenue.

Video Mystery Shopping records the interaction with your staff and can be used not only as a teaching tool, but also to reward good customer service and to spot problems with safety, sanitation, building maintenance and security.

Using a professional investigator ensures a more professional report and helps cover the business owner if the integrity of the shop is questioned.

STOPP is a licensed, bonded private detective agency, located in Westmoreland County Pennsylvania.