Gary Smith, Fairfield County Bank CEO, Talks for First Time Nationally About the “One Experience at a Time” Service Philosophy on The CEO Show with Robert Reiss
Gary Smith, CEO of Fairfield County Bank, is interviewed on The CEO Show with Robert Reiss, about customer focus, competitive differentiation, and the value of third-party service metrics evaluations. Smith and Reiss also discuss employee empowerment and the role of continuing performance feedback.
Ridgefield, CT, November 09, 2007 --(PR.com)-- Gary Smith, CEO of the Fairfield County Bank, is interviewed on The CEO Show with Robert Reiss, about focusing a business on the customer as an individual and the significance of employee selection, training and a positive work environment. Next Smith provides insights on how growing businesses can differentiate themselves from competition, and about the value of ongoing third-party customer service evaluations.
In the dialogue with Smith, Reiss inquires how customer needs are changing in banking and what steps an organization should take to drive continuous improvement. They also talk about the impact of the Internet on banking and demand for international banking services.
The interview ends with a discussion about leadership in which Smith explains his views on employee empowerment and setting clear management expectations for associates. Smith cites the role of continuing performance feedback to help employees deliver exceptional service.
Fairfield County Bank is a community-commercial bank which provides banking, insurance and investment services personalized to business owners, real estate developers, home builders and homeowners. The Bank is headquartered in Ridgefield, Connecticut. Its website is found at: www.fairfieldcountybank.com
The CEO Show with Robert Reiss will broadcast on Sunday, November 11, 2007 at 9:30 pm Eastern Standard Time.
The CEO Show with Robert Reiss schedule of audio broadcasts and recent guest interviews can be reached at: http://www.theceoshowonline.com
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Contact: Robert Reiss 203 894 9400, robert@reissource.com
Background
The CEO Show with Robert Reiss is a unique business radio series focused on sharing personal stories about delivering exceptional customer service through in-depth interviews with America’s top CEOs. Recent show guests include: David Neeleman, Founder & Chairman Jet Blue; Simon F. Cooper, President The Ritz Carlton Organization, Bruce Mosler, CEO Cushman & Wakefield, and Leon Gorman, CEO L.L.Bean.
Hosted by customer service guru Robert Reiss, The CEO Show with Robert Reiss, started in Greenwich, CT in April 2007, is now available in 36 cities across the USA syndicated by the Business Talk Radio Network and by the Lifestyle Talk Radio Network. Broadcast markets include: Atlanta, Boston, Columbus, Greenwich, Pittsburgh, Houston, Las Vegas, San Diego, Spokane and West Palm Beach. To get a list of the stations broadcasting the show, or to see list of guests and listen to recent guests, go to: www.theceoshowonline.com
Robert Reiss has interviewed over 1,000 executives and his work has been featured in many publications including The Harvard Business Review. He is President of Reissource, a firm that facilitates strategy-through-service planning as well as strategic retreats, and he has co-authored the recent book “Golf and the Art of Customer Service”. Reiss also delivers keynote speeches across the country about the impact customer service can have on an organization.
A complete schedule of audio broadcasts and audio rebroadcasts of recent guest interviews can be found at: http://www.theceoshowonline.com
Contact: Robert Reiss 203 894 9400, robert@reissource.com
In the dialogue with Smith, Reiss inquires how customer needs are changing in banking and what steps an organization should take to drive continuous improvement. They also talk about the impact of the Internet on banking and demand for international banking services.
The interview ends with a discussion about leadership in which Smith explains his views on employee empowerment and setting clear management expectations for associates. Smith cites the role of continuing performance feedback to help employees deliver exceptional service.
Fairfield County Bank is a community-commercial bank which provides banking, insurance and investment services personalized to business owners, real estate developers, home builders and homeowners. The Bank is headquartered in Ridgefield, Connecticut. Its website is found at: www.fairfieldcountybank.com
The CEO Show with Robert Reiss will broadcast on Sunday, November 11, 2007 at 9:30 pm Eastern Standard Time.
The CEO Show with Robert Reiss schedule of audio broadcasts and recent guest interviews can be reached at: http://www.theceoshowonline.com
###
Contact: Robert Reiss 203 894 9400, robert@reissource.com
Background
The CEO Show with Robert Reiss is a unique business radio series focused on sharing personal stories about delivering exceptional customer service through in-depth interviews with America’s top CEOs. Recent show guests include: David Neeleman, Founder & Chairman Jet Blue; Simon F. Cooper, President The Ritz Carlton Organization, Bruce Mosler, CEO Cushman & Wakefield, and Leon Gorman, CEO L.L.Bean.
Hosted by customer service guru Robert Reiss, The CEO Show with Robert Reiss, started in Greenwich, CT in April 2007, is now available in 36 cities across the USA syndicated by the Business Talk Radio Network and by the Lifestyle Talk Radio Network. Broadcast markets include: Atlanta, Boston, Columbus, Greenwich, Pittsburgh, Houston, Las Vegas, San Diego, Spokane and West Palm Beach. To get a list of the stations broadcasting the show, or to see list of guests and listen to recent guests, go to: www.theceoshowonline.com
Robert Reiss has interviewed over 1,000 executives and his work has been featured in many publications including The Harvard Business Review. He is President of Reissource, a firm that facilitates strategy-through-service planning as well as strategic retreats, and he has co-authored the recent book “Golf and the Art of Customer Service”. Reiss also delivers keynote speeches across the country about the impact customer service can have on an organization.
A complete schedule of audio broadcasts and audio rebroadcasts of recent guest interviews can be found at: http://www.theceoshowonline.com
Contact: Robert Reiss 203 894 9400, robert@reissource.com
Contact
Reissource, LLC
Robert Reiss
203-894-8655
www.reissource.com
Cell phone: 203-894-9400
Robert Reiss
203-894-8655
www.reissource.com
Cell phone: 203-894-9400
Contact
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