SJS Solutions Prepares for Launch of Its Visual Communications Solution for Call Centers, Sales & Helpdesks
SJS Solution Executives said the company is just weeks away from launching a new platform which is based on their current best in class enterprise solution known as Optymyse4.2. SJS Solution’s new platform is designed to enable businesses to enjoy digital signage grade visuals in the cloud or via on-premise deployments for a fraction of the cost usually associated with high-end wallboard solutions.
Fountain Hills, AZ, February 10, 2015 --(PR.com)-- "The new products are a big change for us, we have spent the best part of 2 years working out the best way to deliver the same levels of flexibility as is available via our premium product in a system that is affordable enough for any organisation to enjoy via SaaS,” said Stephen Pace, SJS Solutions CEO.
SJS Solutions, founded in 2001, built its business by developing a mixture of bespoke software for large internationals, browser-based ACD reporting software for Nortel Meridian users and digital wallboard solutions for companies with medium to large contact centers. In 2015 their new range of visual communications solutions, branded Optymyse, will become far more accessible to businesses which benefit from giving personnel instant access to critical information.
”Smart Contact Center managers want flexible ways to provide critical information across their teams to improve First Call Resolution and accuracy of what their employees are communicating to customers. Furthermore, they want a quick and easy way to consolidate and display critical metrics across their centers in a visually pleasing and clear format. Optymyse™ gives them all of this on a SaaS model that costs a fraction of a single CSR each month,” said Kevin Brown, Head of Sales for the Americas, Australia and New Zealand.
The new common platform will enable businesses to deploy the same application and capabilities via on-premises or cloud (SaaS). Opex pricing will make Optymyse far more attractive to companies which want to improve the productivity and performance of their personnel, but have considered investments in advanced visual communications technology too expensive in the past.
“We wanted the end user to be able to create consistent screen designs suitable for any device,” said Head of Technology for SJS, Adrian Vickers. "The cloud is not right for everyone, some organisations still want hardware on-site and we respect this decision and will continue to offer solutions that fit within these environments, for the SMB market being able to quickly deploy our products without the need to deploy servers and other specialist digital signage and media player type hardware means more and more companies can enjoy the flexibility of our solutions.”
Getting to a point where companies are able to quickly retrieve information and key metrics from any system (CRM, WFO, Social Media etc) required the creation of an API. By offering their API for free SJS are hoping companies will use their products for more than call center metrics, and companies who have not previously considered their products as a viable solution to common communication issues will start to embrace the flexibility they offer.
"For SJS it's not a case of not having the right product, we know our technology offers the best levels of design flexibility and functionality for the money, now the go-to-market strategy is the biggest challenge. We want companies of all sizes to realise they can have digital signage grade communications across all devices for the same money as they have been paying for inflexible, hard to read, dashboards,” concluded Stephen Pace.
http://www.sjssolutions.com/free-trial/
About SJS Solutions Limited
Founded in 2001 SJS Solutions develop innovative, affordable, easy to deploy visual communications solutions suitable for call & contact centers, help & support desks, sales teams, operational areas, driver depots and logistic offices to name a few. The SJS range of solutions are the result of over 10 years working with and listening to customers ranging from multi-billion dollar health care enterprises to insurance & automotive companies with small teams of people striving to deliver the best service and customer care possible. In the last 5 years SJS have become a global leader in creating the most flexible, easy to deploy visual communications solutions for companies of varying sizes with varying needs. The SJS API now ensures customers can display anything, anywhere.
SJS Solutions, founded in 2001, built its business by developing a mixture of bespoke software for large internationals, browser-based ACD reporting software for Nortel Meridian users and digital wallboard solutions for companies with medium to large contact centers. In 2015 their new range of visual communications solutions, branded Optymyse, will become far more accessible to businesses which benefit from giving personnel instant access to critical information.
”Smart Contact Center managers want flexible ways to provide critical information across their teams to improve First Call Resolution and accuracy of what their employees are communicating to customers. Furthermore, they want a quick and easy way to consolidate and display critical metrics across their centers in a visually pleasing and clear format. Optymyse™ gives them all of this on a SaaS model that costs a fraction of a single CSR each month,” said Kevin Brown, Head of Sales for the Americas, Australia and New Zealand.
The new common platform will enable businesses to deploy the same application and capabilities via on-premises or cloud (SaaS). Opex pricing will make Optymyse far more attractive to companies which want to improve the productivity and performance of their personnel, but have considered investments in advanced visual communications technology too expensive in the past.
“We wanted the end user to be able to create consistent screen designs suitable for any device,” said Head of Technology for SJS, Adrian Vickers. "The cloud is not right for everyone, some organisations still want hardware on-site and we respect this decision and will continue to offer solutions that fit within these environments, for the SMB market being able to quickly deploy our products without the need to deploy servers and other specialist digital signage and media player type hardware means more and more companies can enjoy the flexibility of our solutions.”
Getting to a point where companies are able to quickly retrieve information and key metrics from any system (CRM, WFO, Social Media etc) required the creation of an API. By offering their API for free SJS are hoping companies will use their products for more than call center metrics, and companies who have not previously considered their products as a viable solution to common communication issues will start to embrace the flexibility they offer.
"For SJS it's not a case of not having the right product, we know our technology offers the best levels of design flexibility and functionality for the money, now the go-to-market strategy is the biggest challenge. We want companies of all sizes to realise they can have digital signage grade communications across all devices for the same money as they have been paying for inflexible, hard to read, dashboards,” concluded Stephen Pace.
http://www.sjssolutions.com/free-trial/
About SJS Solutions Limited
Founded in 2001 SJS Solutions develop innovative, affordable, easy to deploy visual communications solutions suitable for call & contact centers, help & support desks, sales teams, operational areas, driver depots and logistic offices to name a few. The SJS range of solutions are the result of over 10 years working with and listening to customers ranging from multi-billion dollar health care enterprises to insurance & automotive companies with small teams of people striving to deliver the best service and customer care possible. In the last 5 years SJS have become a global leader in creating the most flexible, easy to deploy visual communications solutions for companies of varying sizes with varying needs. The SJS API now ensures customers can display anything, anywhere.
Contact
SJS Solutions Ltd
Kevin Brown
+1-866-412-5265
www.sjssolutions.com
Kevin Brown
+1-866-412-5265
www.sjssolutions.com
Contact
Categories