Remote PC Repair Creates New Way of Resolving Computer Problems

Cary, NC, November 17, 2007 --(PR.com)-- The convenience of the Internet has led to a steadily lengthening list of everyday things you can do online: Christmas shopping, travel reservations… and PC repair?

Believe it or not, now you can have work done on your computer without ever leaving the comfort of your own home -- or dealing with pesky door-to-door repairmen. iTek Gurus, a division of InfTek, Inc., offers remote computer help: PC diagnosis and repair, PC tune-ups, virus and spyware removal, email setup and assistance, device installation, and more, all done online.

“Our website is designed to provide a secure and easy way for even the most novice user to get help quickly,” said Scott Bowen, Co-Owner of iTek Gurus. “If we can't fix it, you don't pay.”

Almost every PC user has encountered the nightmare of computer problems. Often they start gradually: The computer starts running slower, or develops a minor problem that can easily be ignored. Before you know it, that minor problem has escalated to an in-your-face sort of thing. And then the real fun starts: You get to decide whether you would prefer to haul your computer in to a service center, where it may disappear for weeks on end, or deal with a serviceperson’s intrusion into your home.

Remote PC repair has changed this entire scenario. Now all you have to do is sign on to the iTek Gurus website, grant them remote access to your computer, and watch as the problem is solved. By working remotely, iTek Gurus can diagnose and solve computer problems, find and eliminate viruses and spyware, and perform PC “tune-ups” to maintain your computer’s performance. In addition, iTek Gurus also offers remote assistance for setting up and installing wireless networks, software, security measures such as firewalls, and peripheral devices such as printers, scanners, digital cameras, iPods, and MP3 players.

Not only is remote PC repair convenient, it is also faster than the traditional options. “When a customer contacts iTek Gurus with a service request, we get back to them within the hour,” said Bowen. “Customers also have the option of connecting to us instantly from our website. Our goal is to get your problem fixed so that you can get back on your computer and on with your life.”

But how does this modern miracle work? Basically, when a customer grants iTek Gurus access to their computer, an applet installs itself on the customer’s PC. This applet keeps track of the session and prompts the customer whenever they need to give their permission, such as for transferring files. The applet also enables the customer to end the remote session at any time. Once the session is over, the applet deletes itself from the customer’s computer.

Rest assured that iTek Gurus is also completely secure. “We have taken every precaution we could to provide a safe, secure method for our certified gurus to connect and repair or setup the customers PC's,” said Bowen. The result: “End-to-end, 256-bit SSL encryption – the same security levels used and trusted by major banking institutions.”

iTek Gurus operates Monday through Friday from 8 a.m. to 8 p.m. PST, and Saturdays from 9 a.m. to 5 p.m. PST. For more information about iTek Gurus’s remote PC repair and device setup services, please visit www.itekgurus.com.

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