Aizan Partners with Nemesysco for Emotive Analytics
By partnering with Nemesysco, Aizan adds emotive analytics to a wide range of standard voice analytics.
Toronto, Canada, April 02, 2015 --(PR.com)-- Aizan (www.aizan.com) a leading cloud based voice solution provider, is pleased to announce its partnership with Nemesysco Ltd. (www.nemesysco.com). Nemesysco is the leading provider of emotive voice analysis technologies and solutions powered by the “QA5 emotion sensing” patented technology.
By partnering with Nemesysco, Aizan adds emotive analytics to a wide range of standard voice analytics.
“Getting a sense of how callers and agents are interacting with each other adds a perspective to voice analytics that is potent said Sean Morris, CEO at Aizan. We can now show you what was said as well as how it was said, he continued, and this significantly increases the ability of clients to improve service, skills, training and understanding of their customers.”
Aizan has embedded the Nemesysco QA5™ engine into the core voice platform and voice analytics can be added to any call routing, IVR or recording application.
“QA5 technology monitors calls for a wide range of emotional responses, including anger, upset and signs of stress,” explained Amir Liberman, CEO of Nemesysco, “The ability to automatically identify mishandled calls, and then flag sensitive portions within those calls, adds tremendous value to any call center operation, making better use of managers’ time and skills.”
About Nemesysco
Nemesysco is a privately held company based in Israel, dedicated to the advancement of voice analysis technologies, by building and deploying unique patented technology that is distributed throughout the world to both security and civilian markets.
About Aizan Technologies
Aizan is a future forward thinking cloud voice company which is bold, creative, and passionate about finding ways to improve services within the telecommunications industry. Aizan offers leading Cloud services such as IVR, Recording, Outbound Messaging, Voice Analytics all within secure, diverse Canadian Datacenters.
By partnering with Nemesysco, Aizan adds emotive analytics to a wide range of standard voice analytics.
“Getting a sense of how callers and agents are interacting with each other adds a perspective to voice analytics that is potent said Sean Morris, CEO at Aizan. We can now show you what was said as well as how it was said, he continued, and this significantly increases the ability of clients to improve service, skills, training and understanding of their customers.”
Aizan has embedded the Nemesysco QA5™ engine into the core voice platform and voice analytics can be added to any call routing, IVR or recording application.
“QA5 technology monitors calls for a wide range of emotional responses, including anger, upset and signs of stress,” explained Amir Liberman, CEO of Nemesysco, “The ability to automatically identify mishandled calls, and then flag sensitive portions within those calls, adds tremendous value to any call center operation, making better use of managers’ time and skills.”
About Nemesysco
Nemesysco is a privately held company based in Israel, dedicated to the advancement of voice analysis technologies, by building and deploying unique patented technology that is distributed throughout the world to both security and civilian markets.
About Aizan Technologies
Aizan is a future forward thinking cloud voice company which is bold, creative, and passionate about finding ways to improve services within the telecommunications industry. Aizan offers leading Cloud services such as IVR, Recording, Outbound Messaging, Voice Analytics all within secure, diverse Canadian Datacenters.
Contact
Aizan Technologies
Julian Wojtecki
1 866 799 9222
www.aizan.com
Julian Wojtecki
1 866 799 9222
www.aizan.com
Contact
Categories