Jack Mitchell, CEO of Mitchells/Richards/Marshs, Talks About “The Art of Hugging” on The CEO Show with Robert Reiss
Jack Mitchell, CEO of Mitchells/Richards/Marshs, talks on The CEO Show with Robert Reiss about the business model which has built an industry powerhouse over three generations in retail shopping for high-end clothing and accessories. Mitchell reveals the secret is the “hugging culture”, the creed of their customer-centric business, and he emphasizes how success starts with great people who provide extraordinary customer service.
Ridgefield, CT, December 08, 2007 --(PR.com)-- Jack Mitchell, CEO of Mitchells/Richards/Marshs, talks on The CEO Show with Robert Reiss about the business model which has built an industry powerhouse over three generations in retail shopping for high-end clothing and accessories. Mitchell reveals the secret is the “hugging culture”, the creed of their customer-centric business. Mitchell and Reiss discuss how “hugging”, meaning creating a warm personal bond, builds relationships leading to trust. This explains why their businesses suit over 500 of America’s CEOs and presidents. And, while in retail it was once unheard of for salespeople to sell over $1 million annually, Mitchells/Richards/Marshs has over 40 associates selling $1 million plus a year, with some selling $2 million and $3 million.
Mitchell emphasizes how it starts with great people who provide extraordinary customer service. Reiss and Mitchell talk specifically about how the hugging model differs from other retailers. Reiss asks about the phrase, “May I help you?” Mitchell explains why it is the wrong welcome and explains how customers should be greeted. Mitchell discusses that many retailer’s top priority is product and how the Mitchells/Richards/Marshs top priority is always people. Mitchell talks about how they use sophisticated technology to understand and anticipate their customers’ needs. He then shares several specific examples of what retailers can do to hug both their customers and their people.
Reiss and Mitchell talk about Mitchell’s first book, “Hug Your Customers”, which outlines the hugging concept. Mitchell then reveals new insights and ideas from his upcoming book, ”Hug Your People”, which will be released by Hyperon Books in Spring 2008.
Information on Mitchells/Richards/Marshs can be found at www.mitchellsonline.com; for specifics on Jack Mitchell’s speaking schedule and the hugging concept visit wwww.hugyourcustomers.com
The CEO Show with Robert Reiss will be aired nationally on Sunday, December 9, 2007 at 9 pm Eastern Standard Time.
For schedule of radio stations, and guest schedules, as well as free podcasts of interviews go to www.theceoshowonline.com
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Contact: Robert Reiss 203 894 9400, robert@reissource.com
Background:
Hosted by customer service consultant Robert Reiss, The CEO Show with Robert Reiss, is now available in 35 cities across the USA syndicated by the Business Talk Radio Network and by the Lifestyle Talk Radio Network. Broadcast markets include: Atlanta, Boston, Columbus, Greenwich, Houston, Las Vegas, San Diego, Spokane and West Palm Beach.
To get a complete schedule of audio broadcasts, new show locations and to listen to audio rebroadcasts of recent guest interviews: http://www.theceoshowonline.com
Contact: Robert Reiss 203 894 9400, robert@reissource.com
Mitchell emphasizes how it starts with great people who provide extraordinary customer service. Reiss and Mitchell talk specifically about how the hugging model differs from other retailers. Reiss asks about the phrase, “May I help you?” Mitchell explains why it is the wrong welcome and explains how customers should be greeted. Mitchell discusses that many retailer’s top priority is product and how the Mitchells/Richards/Marshs top priority is always people. Mitchell talks about how they use sophisticated technology to understand and anticipate their customers’ needs. He then shares several specific examples of what retailers can do to hug both their customers and their people.
Reiss and Mitchell talk about Mitchell’s first book, “Hug Your Customers”, which outlines the hugging concept. Mitchell then reveals new insights and ideas from his upcoming book, ”Hug Your People”, which will be released by Hyperon Books in Spring 2008.
Information on Mitchells/Richards/Marshs can be found at www.mitchellsonline.com; for specifics on Jack Mitchell’s speaking schedule and the hugging concept visit wwww.hugyourcustomers.com
The CEO Show with Robert Reiss will be aired nationally on Sunday, December 9, 2007 at 9 pm Eastern Standard Time.
For schedule of radio stations, and guest schedules, as well as free podcasts of interviews go to www.theceoshowonline.com
###
Contact: Robert Reiss 203 894 9400, robert@reissource.com
Background:
Hosted by customer service consultant Robert Reiss, The CEO Show with Robert Reiss, is now available in 35 cities across the USA syndicated by the Business Talk Radio Network and by the Lifestyle Talk Radio Network. Broadcast markets include: Atlanta, Boston, Columbus, Greenwich, Houston, Las Vegas, San Diego, Spokane and West Palm Beach.
To get a complete schedule of audio broadcasts, new show locations and to listen to audio rebroadcasts of recent guest interviews: http://www.theceoshowonline.com
Contact: Robert Reiss 203 894 9400, robert@reissource.com
Contact
Reissource, LLC
Robert Reiss
203-894-8655
www.reissource.com
Cell phone: 203-894-9400
Robert Reiss
203-894-8655
www.reissource.com
Cell phone: 203-894-9400
Contact
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