Tellervision Cites Edcomm's Dr. Linda Eagle on Strategies for Tellers to Improve in Compliance
New York, NY, December 12, 2007 --(PR.com)-- TellerVision Magazine, a national monthly publication for bank branch managers and tellers, has quoted Dr. Linda Eagle, President of The Edcomm Group and Banker’s Academy, in the December issue article "New Year’s Resolutions for Tellers."
Dr. Eagle was quoted on ways tellers can improve in sales, service and compliance. According to Dr. Eagle, “Tellers should keep in mind an overall theme of: Help the Bank, Help the Customer, Help Myself. They can achieve this by becoming familiar with compliance regulations and how they apply to the bank and to the customer as well as by upholding professionalism, keeping up physical appearance and maintaining relationships with customers and colleagues. Focus on every customer like they are most important whether they are a local resident with a small account or a wealth management private banking customer with multiple accounts."
Dr. Eagle is frequently invited to speak on a range of topics including distance learning, adult education, compliance training, teller training, ethics training, technological advances in training and education, and business solutions. Her educational background in psychology and communications and her experience in organizational consulting give her unique insight into the practical application of training and communication programs. Dr. Eagle has provided consulting and training services to hundreds of organizations in a variety of industries. Published in many national publications including USA Today, American Banker, Forbes, MSNBC and the Washington Post, Dr. Eagle has been widely quoted as an Associated Press (AP) expert and has appeared on several local and national radio and television news programs.
TellerVision Magazine is published by Aspen Publishers. Aspen, a Wolters Kluwer company, is a leading information provider for attorneys, business professionals, and law students. Wolters Kluwer (www.wolterskluwer.com), headquartered in Amsterdam, is a multinational information services company with annual sales of more than EUR 3.8 billion, employing approximately 20,000 people in Europe, North America and Asia Pacific.
The Edcomm Group is a 20-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share - providing bottom-line results. The Edcomm Group has had the privilege of assisting many distinguished clients with business solutions in the form of eLearning programs, classroom instruction, multimedia production and online and print based documentation. Edcomm's Banker's Academy offers many off-the-shelf and customized courses such as Teller Training, Compliance Training and Systems Training specifically designed for Banks, Credit Unions and Money Services Businesses (MSBs).
The Edcomm Group (www.edcomm.com) (www.bankersacademy.com) is headquartered in New York City with an Advanced Design Center located in Fort Washington, Pennsylvania.
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Dr. Eagle was quoted on ways tellers can improve in sales, service and compliance. According to Dr. Eagle, “Tellers should keep in mind an overall theme of: Help the Bank, Help the Customer, Help Myself. They can achieve this by becoming familiar with compliance regulations and how they apply to the bank and to the customer as well as by upholding professionalism, keeping up physical appearance and maintaining relationships with customers and colleagues. Focus on every customer like they are most important whether they are a local resident with a small account or a wealth management private banking customer with multiple accounts."
Dr. Eagle is frequently invited to speak on a range of topics including distance learning, adult education, compliance training, teller training, ethics training, technological advances in training and education, and business solutions. Her educational background in psychology and communications and her experience in organizational consulting give her unique insight into the practical application of training and communication programs. Dr. Eagle has provided consulting and training services to hundreds of organizations in a variety of industries. Published in many national publications including USA Today, American Banker, Forbes, MSNBC and the Washington Post, Dr. Eagle has been widely quoted as an Associated Press (AP) expert and has appeared on several local and national radio and television news programs.
TellerVision Magazine is published by Aspen Publishers. Aspen, a Wolters Kluwer company, is a leading information provider for attorneys, business professionals, and law students. Wolters Kluwer (www.wolterskluwer.com), headquartered in Amsterdam, is a multinational information services company with annual sales of more than EUR 3.8 billion, employing approximately 20,000 people in Europe, North America and Asia Pacific.
The Edcomm Group is a 20-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share - providing bottom-line results. The Edcomm Group has had the privilege of assisting many distinguished clients with business solutions in the form of eLearning programs, classroom instruction, multimedia production and online and print based documentation. Edcomm's Banker's Academy offers many off-the-shelf and customized courses such as Teller Training, Compliance Training and Systems Training specifically designed for Banks, Credit Unions and Money Services Businesses (MSBs).
The Edcomm Group (www.edcomm.com) (www.bankersacademy.com) is headquartered in New York City with an Advanced Design Center located in Fort Washington, Pennsylvania.
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Contact
The Edcomm Group
Linda Eagle
212-631-9400
www.bankersacademy.com
Linda Eagle
212-631-9400
www.bankersacademy.com
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