Food Bank of South Jersey Transitions to Automated Client Management System
Oasis Insight Supports Real-Time Record Keeping, Improves Accuracy of Reporting Between FBSJ and Partner Agencies
Pennsauken, NJ, February 08, 2016 --(PR.com)-- The Food Bank of South Jersey (FBSJ) – the area’s largest emergency-food provider – is now among a small percentage of food banks nationally that have transitioned to an online client management system that captures real-time records of the assistance being delivered to beneficiaries throughout its service area.
The migration to the new client management system, called Oasis Insight, eliminates the massive volume of monthly paper reports that shuttled previously between FBSJ and its 240 partner agencies and provides a framework for improving the accuracy of timely statistical reporting.
FBSJ began conducting Oasis training for groups of its partner agencies last fall. Administrators learned how to create Oasis accounts and enter case data for all clients registered in their logs into a master database, searchable by FBSJ staff and any other partner agency in the network. The average agency has 400-500 clients.
“Capturing all of that historical data was a critical first step,” noted FBSJ Director of Programs and Services Ujwala Samant. “From this point forward, any authorized agent connected to Oasis can see when and where a client has been served throughout our entire service area. It will enhance accountability for everyone.”
After an FBSJ agency has completed Oasis enrollment, it is provided a free signature pad to use at its food distributions. As clients check in, their identities are validated digitally and their Oasis profiles accessed quickly so that details of the assistance they receive are saved to their histories, accurately and without delay. Electronic signatures are recorded for every client.
Samant indicates that FBSJ has completed Oasis training for nearly 100 of its partners and is on track to have all agencies transitioned by summer 2016. The response from agency coordinators has been overwhelmingly positive.
“Oasis speeds up our ability to process and serve clients,” said Janet Giordano, Executive Director at Cherry Hill Food & Outreach, which serves an average of 800 clients monthly. “Client look-ups now happen very quickly and our overall distribution time has been cut in half. I used to spend hours creating summary reports for FBSJ but now I just push a few buttons and upload them to Oasis.”
FBSJ CEO Val Traore states that the move to Oasis puts her organization in distinguished company while also helping the non-profit to better understand the constituency it serves.
“We are proud to be among the initial food banks to have taken this progressive step,” Traore noted. “Oasis helps us work more efficiently, sharpens the integrity of our reporting, and gives us more precise demographics so that we can see more clearly the nature of food insecurity in South Jersey.”
About the Food Bank of South Jersey
The Food Bank of South Jersey (FBSJ) is the leader in providing safe and nutritional food to people in need throughout South Jersey. FBSJ distributes food, provides nutrition education and cooking courses, and helps food-insecure families and seniors find sustainable ways to improve their lives. In 2015, FBSJ provided nearly 10 million pounds of food to 200,000 South Jersey residents. FBSJ is a member of Feeding America, our nation’s largest hunger-relief organization. To learn more visit www.foodbanksj.org
The migration to the new client management system, called Oasis Insight, eliminates the massive volume of monthly paper reports that shuttled previously between FBSJ and its 240 partner agencies and provides a framework for improving the accuracy of timely statistical reporting.
FBSJ began conducting Oasis training for groups of its partner agencies last fall. Administrators learned how to create Oasis accounts and enter case data for all clients registered in their logs into a master database, searchable by FBSJ staff and any other partner agency in the network. The average agency has 400-500 clients.
“Capturing all of that historical data was a critical first step,” noted FBSJ Director of Programs and Services Ujwala Samant. “From this point forward, any authorized agent connected to Oasis can see when and where a client has been served throughout our entire service area. It will enhance accountability for everyone.”
After an FBSJ agency has completed Oasis enrollment, it is provided a free signature pad to use at its food distributions. As clients check in, their identities are validated digitally and their Oasis profiles accessed quickly so that details of the assistance they receive are saved to their histories, accurately and without delay. Electronic signatures are recorded for every client.
Samant indicates that FBSJ has completed Oasis training for nearly 100 of its partners and is on track to have all agencies transitioned by summer 2016. The response from agency coordinators has been overwhelmingly positive.
“Oasis speeds up our ability to process and serve clients,” said Janet Giordano, Executive Director at Cherry Hill Food & Outreach, which serves an average of 800 clients monthly. “Client look-ups now happen very quickly and our overall distribution time has been cut in half. I used to spend hours creating summary reports for FBSJ but now I just push a few buttons and upload them to Oasis.”
FBSJ CEO Val Traore states that the move to Oasis puts her organization in distinguished company while also helping the non-profit to better understand the constituency it serves.
“We are proud to be among the initial food banks to have taken this progressive step,” Traore noted. “Oasis helps us work more efficiently, sharpens the integrity of our reporting, and gives us more precise demographics so that we can see more clearly the nature of food insecurity in South Jersey.”
About the Food Bank of South Jersey
The Food Bank of South Jersey (FBSJ) is the leader in providing safe and nutritional food to people in need throughout South Jersey. FBSJ distributes food, provides nutrition education and cooking courses, and helps food-insecure families and seniors find sustainable ways to improve their lives. In 2015, FBSJ provided nearly 10 million pounds of food to 200,000 South Jersey residents. FBSJ is a member of Feeding America, our nation’s largest hunger-relief organization. To learn more visit www.foodbanksj.org
Contact
Food Bank of South Jersey
Lou Martelli
856-662-4884
foodbanksj.org
Lou Martelli
856-662-4884
foodbanksj.org
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