Donlen Improves Efficiency with New Purchase Order System
Northbrook, IL, March 01, 2016 --(PR.com)-- Donlen, the fleet industry's most customer-centric and technically integrated provider of financing and fleet management solutions, is excited to announce enhancements to their Maintenance program that will provide customers with new features and benefits geared towards lowering their fleet’s maintenance expenses.
“We have launched a new purchase order system that is electronically integrated with major vendors in the fleet industry,” said Oliver Zerhusen, director of maintenance and accident at Donlen. “This new platform provides us with improved ways to manage maintenance transactions for our customers.”
The electronic integration enhances information accuracy and enables Donlen to process transactions more efficiently. Donlen has quadrupled its service code catalogue to a total of 4,500, introduced a transparent maintenance category structure, and streamlined the interaction with its customers in the repair approval process. Customers now can access the purchase order system directly, view all details associated with a repair, and make approvals that are sent directly to the vendor; further reducing processing times and vehicle downtime.
The introduction of the new platform is another major step emphasizing Donlen’s focus on being the technology leader in the fleet industry. “We continuously evaluate how we can use today’s technology in order to create value for our customers,” said Zerhusen. “That’s really the main driver for us and the new purchase order system provides exactly that.”
Donlen can now provide instant approval from the system back to the vendor based on carefully established algorithms that screen each incoming purchase order. This is useful for straightforward transactions, such as preventative maintenance services that include oil changes and tire rotations. It keeps Donlen’s maintenance advisor team focused on reviewing more complex transactions with an added level of scrutiny. Through this approach, Donlen further improves the quality of their maintenance offering, in particular with maintenance advisors realizing even higher consultation savings for customers.
For more information about Donlen’s new Purchase Order System, visit www.donlen.com/blog/maintenance-program-upgrades
About Donlen Corporation
Donlen is the industry’s most customer-centric and technically integrated provider of financing and fleet management solutions for corporate fleets. Utilizing a highly consultative and strategic approach, Donlen helps fleets reduce cost, improve efficiency, and increase driver safety and productivity. As a testament to Donlen’s excellent customer service, we received a 2015 Stevie Award for Sales & Customer Service in the Front-Line Customer Service Team of the Year category. We maintain high-level customer satisfaction by focusing on employee satisfaction as well. In 2015, Donlen was named by the National Association for Business Resources as one of Chicago’s Best and Brightest Companies to Work For®. Donlen’s constantly evolving technology and innovative approach to fleet management earned us a 2015 Stevie Award in the New Business Intelligence Solution category and Most Innovative Company of the Year, and we were named a Stevie Award winner for mobile apps. We have earned spots on the 2015 InformationWeek Elite 100, and the 2013 and 2012 InformationWeek 500 List of Top Technology Innovators Across America. In 2013, we received the CIO 100 Award. Donlen’s consultation excellence has been named to the IAOP Global Outsourcing 100® list for the tenth time. Founded in 1965 and headquartered in Northbrook, Ill., Donlen is a wholly owned subsidiary of The Hertz Corporation (NYSE: HTZ). For more information about Donlen, visit www.donlen.com.
“We have launched a new purchase order system that is electronically integrated with major vendors in the fleet industry,” said Oliver Zerhusen, director of maintenance and accident at Donlen. “This new platform provides us with improved ways to manage maintenance transactions for our customers.”
The electronic integration enhances information accuracy and enables Donlen to process transactions more efficiently. Donlen has quadrupled its service code catalogue to a total of 4,500, introduced a transparent maintenance category structure, and streamlined the interaction with its customers in the repair approval process. Customers now can access the purchase order system directly, view all details associated with a repair, and make approvals that are sent directly to the vendor; further reducing processing times and vehicle downtime.
The introduction of the new platform is another major step emphasizing Donlen’s focus on being the technology leader in the fleet industry. “We continuously evaluate how we can use today’s technology in order to create value for our customers,” said Zerhusen. “That’s really the main driver for us and the new purchase order system provides exactly that.”
Donlen can now provide instant approval from the system back to the vendor based on carefully established algorithms that screen each incoming purchase order. This is useful for straightforward transactions, such as preventative maintenance services that include oil changes and tire rotations. It keeps Donlen’s maintenance advisor team focused on reviewing more complex transactions with an added level of scrutiny. Through this approach, Donlen further improves the quality of their maintenance offering, in particular with maintenance advisors realizing even higher consultation savings for customers.
For more information about Donlen’s new Purchase Order System, visit www.donlen.com/blog/maintenance-program-upgrades
About Donlen Corporation
Donlen is the industry’s most customer-centric and technically integrated provider of financing and fleet management solutions for corporate fleets. Utilizing a highly consultative and strategic approach, Donlen helps fleets reduce cost, improve efficiency, and increase driver safety and productivity. As a testament to Donlen’s excellent customer service, we received a 2015 Stevie Award for Sales & Customer Service in the Front-Line Customer Service Team of the Year category. We maintain high-level customer satisfaction by focusing on employee satisfaction as well. In 2015, Donlen was named by the National Association for Business Resources as one of Chicago’s Best and Brightest Companies to Work For®. Donlen’s constantly evolving technology and innovative approach to fleet management earned us a 2015 Stevie Award in the New Business Intelligence Solution category and Most Innovative Company of the Year, and we were named a Stevie Award winner for mobile apps. We have earned spots on the 2015 InformationWeek Elite 100, and the 2013 and 2012 InformationWeek 500 List of Top Technology Innovators Across America. In 2013, we received the CIO 100 Award. Donlen’s consultation excellence has been named to the IAOP Global Outsourcing 100® list for the tenth time. Founded in 1965 and headquartered in Northbrook, Ill., Donlen is a wholly owned subsidiary of The Hertz Corporation (NYSE: HTZ). For more information about Donlen, visit www.donlen.com.
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Donlen
Carlos Oropeza
847-412-5240
www.donlen.com
Carlos Oropeza
847-412-5240
www.donlen.com
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