Children’s Hospital of Wisconsin Teams with Heartland and Improves Turnaround Times
Pediatric medical transcription can be challenging at Children’s Hospital of Wisconsin. That challenge is compounded because it has a multidisciplinary approach with patients, often seeing numerous specialists in a single visit. Then Children’s teamed up with Heartland Information Services, and the teamwork between the two companies has since raised the bar for best practices.
Toledo, OH, January 19, 2008 --(PR.com)-- Pediatric care has a wide range of subspecialties and varying terminology, which can make outsourcing medical transcription challenging at Children’s Hospital of Wisconsin. That challenge is compounded because it has a multidisciplinary approach with patients, often seeing numerous specialists in a single visit.
Then Children’s teamed up with Heartland Information Services (www.heartlandis.com), a medical transcription company headquartered in Toledo, OH. The teamwork between the two companies has since raised the bar for best practices while continuing to push for improvement in different areas of the business.
“Heartland has proven to be a genuine partner in meeting our specific transcription needs. Their team has worked diligently with ours to create custom solutions that no one else offered, “says Julie Dais, Manager, Patient Health Information Services.
Bringing Heartland into a transcription partnership enabled Children’s to customize their transcription services through the creation of a merged document by combining the multidisciplinary teams into a single, integrated report. Heartland brainstormed with Children’s to create a special template that meets these challenges, and as a result, Children’s turnaround times improved significantly and Heartland’s volume more than tripled. “It was a very collaborative process to provide a new approach in health care documentation,” says Dais.
Heartland also recognized that the single work type in letter format that Children’s was using for all of their specialists to communicate needed to be separated into 38 distinct letter templates, thus allowing the different clinics to distinguish from each other. Explains Shailendra Sharma, Director, Global Client Services Heartland, “The distinction of work types helps Children’s Hospital with more accurate routing of reports and more accurate reimbursement by specialty.”
Finding ways to increase transcription quality, efficiency and value is also a focus of Heartland’s work. Grammatical issues were at first an issue, but by narrowing their medical transcriptionist (MT) work pools and assigning specific MTs to each specialty, Heartland addressed the concerns head-on and was able to greatly reduce the number of unacceptable quality incidents. Now, “turnaround time is well under our 48-hour standard,” says Dais.
Heartland Information Services specializes in high-quality, full-service medical transcription providing financial and service advantages that helps its clients reach or exceed goals. Heartland provides unparalleled efficiency, reliability and management capabilities while interfacing with virtually any health information system and software. Heartland’s corporate headquarters is located in Toledo, Ohio, with work centers in Bangalore, Chennai, Mumbai, Pune and Delhi, India. For more information visit www.heartlandis.com.
Children's Hospital and Health System of Wisconsin is an independent health care system dedicated solely to the health and well being of children. The 14 entities that make up the health system work to improve the lives of children everywhere through care giving, advocacy, research and education. For more information visit www.chw.org.
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Then Children’s teamed up with Heartland Information Services (www.heartlandis.com), a medical transcription company headquartered in Toledo, OH. The teamwork between the two companies has since raised the bar for best practices while continuing to push for improvement in different areas of the business.
“Heartland has proven to be a genuine partner in meeting our specific transcription needs. Their team has worked diligently with ours to create custom solutions that no one else offered, “says Julie Dais, Manager, Patient Health Information Services.
Bringing Heartland into a transcription partnership enabled Children’s to customize their transcription services through the creation of a merged document by combining the multidisciplinary teams into a single, integrated report. Heartland brainstormed with Children’s to create a special template that meets these challenges, and as a result, Children’s turnaround times improved significantly and Heartland’s volume more than tripled. “It was a very collaborative process to provide a new approach in health care documentation,” says Dais.
Heartland also recognized that the single work type in letter format that Children’s was using for all of their specialists to communicate needed to be separated into 38 distinct letter templates, thus allowing the different clinics to distinguish from each other. Explains Shailendra Sharma, Director, Global Client Services Heartland, “The distinction of work types helps Children’s Hospital with more accurate routing of reports and more accurate reimbursement by specialty.”
Finding ways to increase transcription quality, efficiency and value is also a focus of Heartland’s work. Grammatical issues were at first an issue, but by narrowing their medical transcriptionist (MT) work pools and assigning specific MTs to each specialty, Heartland addressed the concerns head-on and was able to greatly reduce the number of unacceptable quality incidents. Now, “turnaround time is well under our 48-hour standard,” says Dais.
Heartland Information Services specializes in high-quality, full-service medical transcription providing financial and service advantages that helps its clients reach or exceed goals. Heartland provides unparalleled efficiency, reliability and management capabilities while interfacing with virtually any health information system and software. Heartland’s corporate headquarters is located in Toledo, Ohio, with work centers in Bangalore, Chennai, Mumbai, Pune and Delhi, India. For more information visit www.heartlandis.com.
Children's Hospital and Health System of Wisconsin is an independent health care system dedicated solely to the health and well being of children. The 14 entities that make up the health system work to improve the lives of children everywhere through care giving, advocacy, research and education. For more information visit www.chw.org.
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Contact
Heartland Information Services
Rebecca Zibbel
419-241-2221
www.heartlandis.com
Rebecca Zibbel
419-241-2221
www.heartlandis.com
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