Marketing Week Selects DigitalGenius as a Top 100 Disruptive Brand
Human+AI™ Platform for Customer Service selected amongst influential brands.
New York, NY, September 30, 2016 --(PR.com)-- DigitalGenius today announced that Marketing Week has selected the company as a Top 100 Disruptive Brand. In partnership with Salesforce, the recognition honors startups and established businesses that are defining the future of the sectors in which they operate and the wider world of business. DigitalGenius is one of few early-stage companies recognized for breakthroughs in artificial intelligence and practical use of machine learning in customer service.
“All of our disruptive brands are blazing a trail in their world. Artificial intelligence is an emerging industry and DigitalGenius is capitalizing on this evolution,” said Russell Parsons, Editor, Marketing Week.
DigitalGenius, based in London & San Francisco, brings practical applications of deep learning and artificial intelligence to the customer service operations of large and growing companies.
After partnering with Accenture in 2014 and working with the 12 largest banks through Accenture’s Fintech Innovation Lab, DigitalGenius attracted corporate interest from brands including Unilever, BMW and Panasonic. In June 2015, DigitalGenius carried out its first major fundraising, securing $3m in a round led by Metamorphic Ventures and in April raised a further $5.1m.
The company’s growth continues as DigitalGenius recently launched its Human+AI™ Customer Service Application on the Salesforce AppExchange allowing customer service leaders to unlock the value of historical service logs, improve agent accuracy and efficiency, and reinforce their contact center with AI-powered automation.
“At DigitalGenius, we are bringing practical artificial intelligence to customer service operations around the world,” said Mikhail Naumov, Co-founder and Chief Strategy Officer at DigitalGenius. “We’re honored to be recognized as Marketing Week’s 100 Disruptive Brands amongst so many respected and innovative companies,” he continued.
Other notable honorees include communication efficiency tool, Slack and food delivery startup, Deliveroo. The Marketing Week’s Top 100 Disruptive Brands celebratory event takes place Wednesday, 28 September, 2016 in London, England.
About DigitalGenius
DigitalGenius brings practical applications of artificial intelligence into the customer service operations of global companies. Its Human+AI™ approach combines the best of human and machine intelligence enabling companies to live up to, and exceed rising consumer expectations. At its core are deep-learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact center’s existing software. Once enabled, the platform automates and increases the quality and efficiency of customer support conversations across text-based communication channels like email, chat, social media and mobile messaging. For more information, please visit www.digitalgenius.com
About Marketing Week
A part of the Centaur Media network, Marketing Week is the industry leading brand delivering news, insight, trends and tactics in print, online and at live events to the marketing industry. Marketing Week sits at the heart of the senior marketing community. Founded in 1978, our heritage is providing the news, trends, jobs and intelligence to the most senior marketing professionals today.
“All of our disruptive brands are blazing a trail in their world. Artificial intelligence is an emerging industry and DigitalGenius is capitalizing on this evolution,” said Russell Parsons, Editor, Marketing Week.
DigitalGenius, based in London & San Francisco, brings practical applications of deep learning and artificial intelligence to the customer service operations of large and growing companies.
After partnering with Accenture in 2014 and working with the 12 largest banks through Accenture’s Fintech Innovation Lab, DigitalGenius attracted corporate interest from brands including Unilever, BMW and Panasonic. In June 2015, DigitalGenius carried out its first major fundraising, securing $3m in a round led by Metamorphic Ventures and in April raised a further $5.1m.
The company’s growth continues as DigitalGenius recently launched its Human+AI™ Customer Service Application on the Salesforce AppExchange allowing customer service leaders to unlock the value of historical service logs, improve agent accuracy and efficiency, and reinforce their contact center with AI-powered automation.
“At DigitalGenius, we are bringing practical artificial intelligence to customer service operations around the world,” said Mikhail Naumov, Co-founder and Chief Strategy Officer at DigitalGenius. “We’re honored to be recognized as Marketing Week’s 100 Disruptive Brands amongst so many respected and innovative companies,” he continued.
Other notable honorees include communication efficiency tool, Slack and food delivery startup, Deliveroo. The Marketing Week’s Top 100 Disruptive Brands celebratory event takes place Wednesday, 28 September, 2016 in London, England.
About DigitalGenius
DigitalGenius brings practical applications of artificial intelligence into the customer service operations of global companies. Its Human+AI™ approach combines the best of human and machine intelligence enabling companies to live up to, and exceed rising consumer expectations. At its core are deep-learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact center’s existing software. Once enabled, the platform automates and increases the quality and efficiency of customer support conversations across text-based communication channels like email, chat, social media and mobile messaging. For more information, please visit www.digitalgenius.com
About Marketing Week
A part of the Centaur Media network, Marketing Week is the industry leading brand delivering news, insight, trends and tactics in print, online and at live events to the marketing industry. Marketing Week sits at the heart of the senior marketing community. Founded in 1978, our heritage is providing the news, trends, jobs and intelligence to the most senior marketing professionals today.
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DigitalGenius
Jessica Moody
(212) 334-9753
Jessica Moody
(212) 334-9753
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