Internet Telephony Magazine Names Metropolis Technologies’ QLive Live Queue Monitoring a 2016 Labs Innovation Award
QLive, Metropolis Technologies' new live queue and agent monitoring solution, has been named a recipient of a 2016 Lab Innovation Award.
Fort Lauderdale, FL, October 05, 2016 --(PR.com)-- Metropolis Technologies, a leader in live call data and communication reporting announced today that TMC, a global, integrated media company, has named Metropolis’ QLive Live Queue and Agent Monitoring Solution as a recipient of its 2016 TMC Labs Innovation Award, sponsored by Internet Telephony magazine.
QLive enables organizations to:
· Track live calls through the network and provides real-time stats on agent performance
· Monitor live queue traffic and manage hunt groups with KPI alert notifications
· Utilize their existing PBX and routing structures; no contact center required
The TMC Labs Innovation Award is selected by the distinguished engineers at TMC Labs and honors products that have demonstrated innovation, unique features, and noteworthy developments toward improving communications technology.
“Metropolis Technologies has once again displayed its commitment to quality and innovation in the development of the unified communications industry with their QLive solution,” said Rich Tehrani, CEO, TMC.
“We are thrilled to have received this distinction from Internet Telephony Magazine,” described Sharon Harry, Marketing Director for Metropolis. “The UC landscape is changing, and we are excited that users now have a choice between a full contact center or a seamless solution like QLive to manage their agents and queues in real-time.”
The 2016 TMC Labs Innovation Award winners will be featured in Internet Telephony magazine.
About Metropolis Technologies, Inc.
Metropolis Technologies is a long-standing MSA Developer Partner and has provided progressive telemanagement, call accounting, and emergency management solutions for all types of businesses since 1993. Metropolis’ products integrate seamlessly with Mitel phone systems to provide detailed call tracking, productivity reports, expensive call alerts, trunk analysis tools, and 911 call notifications. To learn more about Metropolis, visit http://www.metropolis.com or follow Metropolis on LinkedIn, Twitter, and Facebook.
About TMC
Global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. This presents branding, thought leadership and lead generation opportunities for vendors/sellers.
For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com.
TMC Contact
Stephanie Thompson
Manager
203-852-6800, ext. 139
sthompson@tmcnet.com
QLive enables organizations to:
· Track live calls through the network and provides real-time stats on agent performance
· Monitor live queue traffic and manage hunt groups with KPI alert notifications
· Utilize their existing PBX and routing structures; no contact center required
The TMC Labs Innovation Award is selected by the distinguished engineers at TMC Labs and honors products that have demonstrated innovation, unique features, and noteworthy developments toward improving communications technology.
“Metropolis Technologies has once again displayed its commitment to quality and innovation in the development of the unified communications industry with their QLive solution,” said Rich Tehrani, CEO, TMC.
“We are thrilled to have received this distinction from Internet Telephony Magazine,” described Sharon Harry, Marketing Director for Metropolis. “The UC landscape is changing, and we are excited that users now have a choice between a full contact center or a seamless solution like QLive to manage their agents and queues in real-time.”
The 2016 TMC Labs Innovation Award winners will be featured in Internet Telephony magazine.
About Metropolis Technologies, Inc.
Metropolis Technologies is a long-standing MSA Developer Partner and has provided progressive telemanagement, call accounting, and emergency management solutions for all types of businesses since 1993. Metropolis’ products integrate seamlessly with Mitel phone systems to provide detailed call tracking, productivity reports, expensive call alerts, trunk analysis tools, and 911 call notifications. To learn more about Metropolis, visit http://www.metropolis.com or follow Metropolis on LinkedIn, Twitter, and Facebook.
About TMC
Global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. This presents branding, thought leadership and lead generation opportunities for vendors/sellers.
For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com.
TMC Contact
Stephanie Thompson
Manager
203-852-6800, ext. 139
sthompson@tmcnet.com
Contact
Metropolis Technologies, Inc.
Sharon Harry
954-414-2900
www.metropolis.com
Sharon Harry
954-414-2900
www.metropolis.com
Contact
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