Improving the Patient Experience by Engaging Front-Line Staff in a System-Wide Action Plan Focus of July 27, 2017 Webinar

Sea Girt, NJ, June 28, 2017 --(PR.com)-- Armed with data from its Press Ganey and CAHPS® Hospital Survey scores, UnityPoint's patient experience team developed a front-line staff-driven action plan that engages its employees to own the process.

During "Improving the Patient Experience: Engaging Front-line Staff for a System-Wide Action Plan," a July 27, 2017 webinar at 1:30 p.m. Eastern, UnityPoint Health—Des Moines will share its transition from a siloed approach to improving the patient experience at each location to a system-wide strategy that provides a consistent, baseline experience while still allowing each institution the latitude to address population-specific needs.

Following this 45-minute live webcast, this Healthcare Intelligence Network program will be available in on-demand and recorded formats for educational and training purposes.

Learn more about improving the patient experience via front-line staff engagement at
http://store.hin.com/product.asp?itemid=5239

News Facts:

Scheduled Speaker: Paige Moore, director, patient experience at UnityPoint Health—Des Moines.

Conference Focus: UnityPoint Health's migration from a top-down, leadership-driven patient experience improvement approach to one that engages front-line staff to own the process. Ms. Moore will address her organization's approach to the following:

- Using the Studer concept's AIDET® and 'managing up' to improve the patient experience;

- Creating service action teams using front-line staff members from the emergency department, adult inpatient and outpatient services and pediatric inpatient and outpatient services to observe and improve the patient experience;

- Launching a grassroots pilot program that includes four units, front-line staff and volunteer patient experience champions to help drive consistent use of nursing best practices that impact its Press Ganey® Communication with Nurses scores and overall patient experience;

- Changing its patient rounding system to mirror its efforts to improve the patient experience; and

- Addressing specific patient experience concerns related to patient privacy and nurse communication and the impact these efforts had on its patient experience scores.

Ample time for Q&A will be provided.

Webinar Formats: 45-minute live webinar on July 27, 2017 at 1:30 pm Eastern, including Q&A; "On-Demand" replay available July 28, 2017; 45-minute training DVD or CD-ROM with printed transcript available August 17, 2017. Participants may add an on-demand replay, DVD or CD to live session registrations to share with colleagues.

Learn more about improving the patient experience via front-line staff engagement at
http://store.hin.com/product.asp?itemid=5239

Quote Attributable to Melanie Matthews, Executive Vice President and Chief Operating Officer, Healthcare Intelligence Network:

"As linkage of healthcare reimbursement to clinical and quality outcomes becomes the norm, the measure of patient experience emerges as a critical marker. And who better to influence patients' impressions than the front-line staff that serve them? UnityPoint Health—Des Moines has crafted a unifying system-wide strategy to improvement that still leaves room for each facility to tailor its patient experience to fit population needs."

For Melanie Matthews's profile, please visit http://www.hin.com/bios.html#mm

Please contact Patricia Donovan to arrange an interview or to obtain additional quotes.

About the Healthcare Intelligence Network — HIN is the premier advisory service for executives seeking high-quality strategic information on the business of healthcare. For more information, contact the Healthcare Intelligence Network, PO Box 1442, Wall Township, NJ 07719-1442, (888) 446-3530, fax (732) 449-4463, e-mail info@hin.com, or visit http://www.hin.com.