Survey Finds that Old-fashioned Service Stations are a Part of History
According to a National Shopping Service survey, today’s motorists prefer a quick pit stop to the leisurely visits to old-fashioned service stations of yesteryear.
Rocklin, CA, February 28, 2006 --(PR.com)-- Few of today’s motorists can recall the heyday of the full-service gas station, where an attendant decked out in a company uniform pumped your fuel, checked your oil and cleaned your windshield. A survey conducted by National Shopping Service indicates that drivers now have other priorities when filling up at their local self-serve station.
In a nationwide survey of 3,671 gas station customers, both men and women indicated that perks like having an employee offer to check under the hood, wash the windows and be in a company uniform (with a name badge) rank near the bottom of their priority list for employee interaction.
Instead, personal safety and properly functioning pumps top the list of current concerns, as drivers expressed a preference for “getting in and getting out as soon as possible.” They also indicated a preference for facilities with a “well-lit exterior.”
“The data we gather in these nation-wide and global surveys produce immediate, invaluable insight for our industry-leading, customer-centric clientele,” Matt Wozniak, president and CEO of National Shopping Service, explained. “These customer perceptions, often only a few hours old, allow corporate leaders to understand and focus on real-time consumer perceptions and desires. In the hyper competitive, super efficient, tight margin world we live in, understanding, measuring and focusing on the correct consumer needs is paramount.”
Other top priorities for those surveyed include:
· Having a clean gas nozzle that operates properly.
· Pumps that deliver fuel quickly.
· Friendly employees.
· Getting a receipt.
The survey also found that convenience store customers placed a premium on fresh food and coffee, a well-lit interior, price tags in clear view and clean restrooms.
In the five categories motorists were asked to evaluate, responses were rated on a scale of 1 (least important) to 5 (most important). The aggregate sample size used in this nation-wide survey was large enough to produce statistically significant data exceeding a 98 percent confidence level with a +- 3 percent margin of error.
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About National Shopping Service:
Founded in 1972, National Shopping Service offers businesses a unique combination of mystery shopping resources and measurement solutions focused on brand alignment and customer retention. Using state-of-the-art data collection methods, Web-based technologies and proprietary processes, National Shopping Service provides managers with actionable information necessary to understand and affect customer loyalty while improving overall business performance.
For more information, contact National Shopping Service at (800) 800-2704, or visit http://www.nationalshoppingservice.com.
In a nationwide survey of 3,671 gas station customers, both men and women indicated that perks like having an employee offer to check under the hood, wash the windows and be in a company uniform (with a name badge) rank near the bottom of their priority list for employee interaction.
Instead, personal safety and properly functioning pumps top the list of current concerns, as drivers expressed a preference for “getting in and getting out as soon as possible.” They also indicated a preference for facilities with a “well-lit exterior.”
“The data we gather in these nation-wide and global surveys produce immediate, invaluable insight for our industry-leading, customer-centric clientele,” Matt Wozniak, president and CEO of National Shopping Service, explained. “These customer perceptions, often only a few hours old, allow corporate leaders to understand and focus on real-time consumer perceptions and desires. In the hyper competitive, super efficient, tight margin world we live in, understanding, measuring and focusing on the correct consumer needs is paramount.”
Other top priorities for those surveyed include:
· Having a clean gas nozzle that operates properly.
· Pumps that deliver fuel quickly.
· Friendly employees.
· Getting a receipt.
The survey also found that convenience store customers placed a premium on fresh food and coffee, a well-lit interior, price tags in clear view and clean restrooms.
In the five categories motorists were asked to evaluate, responses were rated on a scale of 1 (least important) to 5 (most important). The aggregate sample size used in this nation-wide survey was large enough to produce statistically significant data exceeding a 98 percent confidence level with a +- 3 percent margin of error.
###
About National Shopping Service:
Founded in 1972, National Shopping Service offers businesses a unique combination of mystery shopping resources and measurement solutions focused on brand alignment and customer retention. Using state-of-the-art data collection methods, Web-based technologies and proprietary processes, National Shopping Service provides managers with actionable information necessary to understand and affect customer loyalty while improving overall business performance.
For more information, contact National Shopping Service at (800) 800-2704, or visit http://www.nationalshoppingservice.com.
Contact
National Shopping Service
Daniel Dullum
916-577-1010
www.nationalshoppingservice.com
www.nationalshoppingservice.com
Daniel Dullum
916-577-1010
www.nationalshoppingservice.com
www.nationalshoppingservice.com
Contact
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