"Recruiters Paying Lip Service to Customer Service Won’t Cut It"; Award-Winning Recruitment Company’s Customer-First Approach Pays Out Again
Up and coming Edinburgh recruiter celebrates record year end figures by challenging the recruitment sector to put people first.
Bathgate, United Kingdom, May 03, 2019 --(PR.com)-- iMultiply, the finance and executive search specialists with bases in Edinburgh, Glasgow and Belfast, have yet again posted record year-end profits.
The recruitment company credit a 44% increase in turnover, prestigious clients including DC Thomson, Innis and Gunn, Visit Scotland, Money Dashboard and Edinburgh Airport, and a projected expansion in staff numbers of more than a third to their commitment to a quality of customer service - to both employers and candidates - that is often absent in the sector.
iMultiply not only rewards its consultants based on customer satisfaction, but this year also appointed a dedicated Head of Customer Relations, who operates independently from consultants, to gather accurate and useful feedback from customers, which is used to drive improvement in service.
Kirsty MacKenzie, Chief Executive of iMultiply, said:
“The recruitment sector gets a bad rap and our service can be perceived as transactional and rushed with little interest in the long-term, for either candidates’ careers or employers’ plans for growth.
"When quantity is king and performance rewards are based on KPIs that are about hitting targets rather than finding the best fit for everyone, then customers can feel like products, not people.
"Not only have iMultiply shown that focusing on and learning from customer experience works, but it’s also profitable to do so. We are happy to lead: but it will benefit everyone if the rest of the sector are brave enough to follow.”
In addition to monitoring and measuring their own customer service, the agency can also provide employers with detailed feedback from candidates they interview, giving clients the opportunity and information to allow them to reflect and improve on their own processes.
iMultiply’s dedication to raising standards for everyone extends beyond the recruitment sector and this year their charity partner is Project Scotland, who, through volunteering, work with young people to improve their skills and confidence and to support them into training, employment or education. In addition to fundraising events throughout the year, a donation will also be made every time someone secures a role through iMultiply. In just the first quarter, the company has already raised more than £1,200 for the charity.
Contact: Mairi Clare Rodgers on 07914 319740 or mcrodgers@greatergoodconsulting.co.uk
Notes to Editors
1. iMultiply is a recruitment business specialising in finance and executive search, founded by Chief Executive Kirsty MacKenzie in 2012. Since then, iMultiply has grown significantly and now has a team of 20 located within in offices in Edinburgh, Glasgow and Belfast.
2. Kirsty Mackenzie is from Edinburgh and grew up amidst her family’s retail and insurance businesses. Having graduated from Edinburgh University with Degree in Business, she spent the early part of her career in the recruitment industry, working for an international FTSE 250 company. Kirsty puts a strong focus on the importance of company culture and people development and has plains to continue to grow the business, whilst remaining a niche specialist within finance and accountancy. Kirsty also has considerable experience as a Non-Executive Director and is currently the Chair of retail specialists; Hi-Fi Corner. She enjoys sharing her business experiences and learnings at public speaking engagements and regularly contributes to BBC Radio Scotland’s discussions on business and employment.
A past winner of WeDo’s Young Entrepreneur Award, Kirsty has also been a finalist in the following awards; BQ’s Emerging Entrepreneur of the Year, Glasgow Chamber of Commerce’s Best Performing Business, Business Women Scotland’s Best SME.
3. In only a few years, iMultiply have been nominated for a number of awards including, Best Employer at the Business Women Scotland and Women’s Enterprise Scotland Award in 2018; S1 Awards, Best Small Recruitment Consultancy in 2014; S1 Awards, Best Recruitment Consultancy 2013; Glasgow Business Awards, Best Performing Business 2016.
The recruitment company credit a 44% increase in turnover, prestigious clients including DC Thomson, Innis and Gunn, Visit Scotland, Money Dashboard and Edinburgh Airport, and a projected expansion in staff numbers of more than a third to their commitment to a quality of customer service - to both employers and candidates - that is often absent in the sector.
iMultiply not only rewards its consultants based on customer satisfaction, but this year also appointed a dedicated Head of Customer Relations, who operates independently from consultants, to gather accurate and useful feedback from customers, which is used to drive improvement in service.
Kirsty MacKenzie, Chief Executive of iMultiply, said:
“The recruitment sector gets a bad rap and our service can be perceived as transactional and rushed with little interest in the long-term, for either candidates’ careers or employers’ plans for growth.
"When quantity is king and performance rewards are based on KPIs that are about hitting targets rather than finding the best fit for everyone, then customers can feel like products, not people.
"Not only have iMultiply shown that focusing on and learning from customer experience works, but it’s also profitable to do so. We are happy to lead: but it will benefit everyone if the rest of the sector are brave enough to follow.”
In addition to monitoring and measuring their own customer service, the agency can also provide employers with detailed feedback from candidates they interview, giving clients the opportunity and information to allow them to reflect and improve on their own processes.
iMultiply’s dedication to raising standards for everyone extends beyond the recruitment sector and this year their charity partner is Project Scotland, who, through volunteering, work with young people to improve their skills and confidence and to support them into training, employment or education. In addition to fundraising events throughout the year, a donation will also be made every time someone secures a role through iMultiply. In just the first quarter, the company has already raised more than £1,200 for the charity.
Contact: Mairi Clare Rodgers on 07914 319740 or mcrodgers@greatergoodconsulting.co.uk
Notes to Editors
1. iMultiply is a recruitment business specialising in finance and executive search, founded by Chief Executive Kirsty MacKenzie in 2012. Since then, iMultiply has grown significantly and now has a team of 20 located within in offices in Edinburgh, Glasgow and Belfast.
2. Kirsty Mackenzie is from Edinburgh and grew up amidst her family’s retail and insurance businesses. Having graduated from Edinburgh University with Degree in Business, she spent the early part of her career in the recruitment industry, working for an international FTSE 250 company. Kirsty puts a strong focus on the importance of company culture and people development and has plains to continue to grow the business, whilst remaining a niche specialist within finance and accountancy. Kirsty also has considerable experience as a Non-Executive Director and is currently the Chair of retail specialists; Hi-Fi Corner. She enjoys sharing her business experiences and learnings at public speaking engagements and regularly contributes to BBC Radio Scotland’s discussions on business and employment.
A past winner of WeDo’s Young Entrepreneur Award, Kirsty has also been a finalist in the following awards; BQ’s Emerging Entrepreneur of the Year, Glasgow Chamber of Commerce’s Best Performing Business, Business Women Scotland’s Best SME.
3. In only a few years, iMultiply have been nominated for a number of awards including, Best Employer at the Business Women Scotland and Women’s Enterprise Scotland Award in 2018; S1 Awards, Best Small Recruitment Consultancy in 2014; S1 Awards, Best Recruitment Consultancy 2013; Glasgow Business Awards, Best Performing Business 2016.
Contact
Greater Good Consulting
MC Rodgers
791-431-9740
Greatergoodconsulting.co.uk
MC Rodgers
791-431-9740
Greatergoodconsulting.co.uk
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