Owners of AirfarePlanet.com Launch New Company to Offer Affordable, Virtual Receptionist and Lead Generation Services to Small - & Mid-Sized Businesses
Portland, OR, April 04, 2008 --(PR.com)-- Owners of the successful travel company AirfarePlanet.com today announced that they have launched a new business that will provide virtual, quality customer service for small-to mid-sized businesses.
The new company, Call Desk, Inc., offers companies throughout the U.S. a cost-effective solution that can enhance productivity and efficiency without compromising customer service. For a fraction of the cost of hiring and training full-time receptionists, customer or sales representatives, Call Desk provides a virtual team who function as natural, professional extensions of a company’s staff.
“Our intent is to provide authentic and affordable customer service solutions to small-and mid-sized businesses that may not have the bandwidth to hire a full-time receptionist or sales representative, but still want to maintain a superior level of customer service and interaction,” said George Mwangi, president and co-founder of Call Desk and AirfarePlanet.com. “Our company offers clients the benefits of a full-time, professional employee at an affordable rate.”
According to the International Customer Management Institute, clients who reach an automated phone system versus a live person, report they will do less business with the company. Therefore, Call Desk is designed to support lawyers, insurance brokers, financial planners, doctors and other consultants who may need one receptionist or customer service representative and those who may require a presence in multiple markets and locations.
Six days a week, a dedicated team of virtual receptionists and customer service representatives answer calls, screen and announce every caller and take direction on whether to accept the call, transfer to another colleague or associate, or send it to voice mail. The team will also keep track of client schedules, so callers will know when it's best to call back, ensuring that no call gets lost or unreturned.
“Call Desk employees are highly trained administrative professionals,” Mwangi said. “In addition to answering calls and scheduling appointments, our team will also take orders for a company’s products and services.”
Call Desk employees can also serve as lead-generation liaisons by conducting customer surveys and assisting in customer profile enrollment.
The Call Desk team is available Monday through Saturday during regular business hours. Monthly fees start at $150, or just $0.82 per hour. For more information about services and pricing, please visit www.calldesk.com.
About Call Desk, Inc.
Based in Portland, Oregon, Call Desk is a virtual staffing company specializing in administrative and customer service support for small- to mid-sized businesses, including accountants, law firms, mortgage brokers and other professional consultants. Call Desk offers a range of plans to compliment any office setting. For more information, please visit calldesk.com or dial (866) 482-4222.
About AirfarePlanet.com
Founded in 1998, AirfarePlanet.com is a Portland-based travel company offering discounted international and domestic airline tickets to more than 500 destinations in 116 countries. In addition to discount airfare, AirfarePlanet.com also offers its customers the lowest possible prices on rail passes, car rentals, hotels, cruises and travel insurance 24-hours a day and seven days a week. For more information, please visit airfareplanet.com or call (888) 204-8869.
For Call Desk, Inc.
Jane Taber, 503-221-2378
Mobile: 503-706-8487
jane.taber@fleishman.com
###
The new company, Call Desk, Inc., offers companies throughout the U.S. a cost-effective solution that can enhance productivity and efficiency without compromising customer service. For a fraction of the cost of hiring and training full-time receptionists, customer or sales representatives, Call Desk provides a virtual team who function as natural, professional extensions of a company’s staff.
“Our intent is to provide authentic and affordable customer service solutions to small-and mid-sized businesses that may not have the bandwidth to hire a full-time receptionist or sales representative, but still want to maintain a superior level of customer service and interaction,” said George Mwangi, president and co-founder of Call Desk and AirfarePlanet.com. “Our company offers clients the benefits of a full-time, professional employee at an affordable rate.”
According to the International Customer Management Institute, clients who reach an automated phone system versus a live person, report they will do less business with the company. Therefore, Call Desk is designed to support lawyers, insurance brokers, financial planners, doctors and other consultants who may need one receptionist or customer service representative and those who may require a presence in multiple markets and locations.
Six days a week, a dedicated team of virtual receptionists and customer service representatives answer calls, screen and announce every caller and take direction on whether to accept the call, transfer to another colleague or associate, or send it to voice mail. The team will also keep track of client schedules, so callers will know when it's best to call back, ensuring that no call gets lost or unreturned.
“Call Desk employees are highly trained administrative professionals,” Mwangi said. “In addition to answering calls and scheduling appointments, our team will also take orders for a company’s products and services.”
Call Desk employees can also serve as lead-generation liaisons by conducting customer surveys and assisting in customer profile enrollment.
The Call Desk team is available Monday through Saturday during regular business hours. Monthly fees start at $150, or just $0.82 per hour. For more information about services and pricing, please visit www.calldesk.com.
About Call Desk, Inc.
Based in Portland, Oregon, Call Desk is a virtual staffing company specializing in administrative and customer service support for small- to mid-sized businesses, including accountants, law firms, mortgage brokers and other professional consultants. Call Desk offers a range of plans to compliment any office setting. For more information, please visit calldesk.com or dial (866) 482-4222.
About AirfarePlanet.com
Founded in 1998, AirfarePlanet.com is a Portland-based travel company offering discounted international and domestic airline tickets to more than 500 destinations in 116 countries. In addition to discount airfare, AirfarePlanet.com also offers its customers the lowest possible prices on rail passes, car rentals, hotels, cruises and travel insurance 24-hours a day and seven days a week. For more information, please visit airfareplanet.com or call (888) 204-8869.
For Call Desk, Inc.
Jane Taber, 503-221-2378
Mobile: 503-706-8487
jane.taber@fleishman.com
###
Contact
Call Desk Inc
Jane Taber
503-221-2378
http://www.CallDesk.com
Jane Taber
503-221-2378
http://www.CallDesk.com
Contact
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