Provide Support’s Live Chat Software for Mac OS Embraced by Businesses Worldwide
Mac users across many industries rely on Provide Support for an affordable customer service solution. Offering website visitors live chat support gives companies a competitive edge.
New York, NY, April 09, 2008 --(PR.com)-- Provide Support LLC’s live chat software for Mac computers has been deployed by companies across the globe, supporting evidence of increased Mac usage in business environments. The new live chat console, released in December of 2007, is especially popular with clients who have been using both Mac and PC systems at their companies all along.
Neil Lasher, Managing Director for London-based Trainer1 (http://www.trainer1.com/), switched to Mac about a year and a half ago while colleagues at the e-learning consultancy remained loyal to PCs.
“I have been very pleased with Provide Support for the Mac,” he said. “It has put me back in the frame of being responsive to our customers without having to rely on others with a PC.”
Provide Support’s Live Chat Support for the Macintosh is a cost-effective and powerful e-commerce tool that helps businesses with an online presence reach and retain customers. It allows sales and support professionals to have real-time conversations with website visitors, which builds customer loyalty and ultimately boosts sales.
Olivier Vermeersch, CEO of Nomado Telecom (http://www.nomado.eu/), a VoIP provider based in Belgium, compared a host of live chat services before settling on Provide Support.
“As our company runs mainly on Mac computers, I was looking for a compatible live chat service. We found that Provide Support was the only one to offer a Mac web console and, at that time, was working on a Mac standalone console. We decided to go with Provide Support,” he said.
Mac users are frequently neglected by software developers, said John Horchner, Marketing Manager for New York-based Provide Support.
“This is not just a browser-based application designed for PCs. It is fully functional software designed for Macs and has all the features that come with the PC version, including Geo Location Map and spellchecker.”
Provide Support conducted extensive testing of its Mac product before making it available to the public.
“We wanted to be absolutely sure we had a great product because chat software spreads virally. People see it on other people’s websites and ask questions about it. If users are satisfied, they’ll refer friends and colleagues,” Horchner said.
Small businesses (one operator) can access Provide Support’s full range of features for as little as $8.25 a month. Provide Support’s other customers include major retailers, real estate professionals, travel agents, insurers, universities, and web designers and hosts.
Sign up for a 10-day free trial at http:// www.providesupport.com. No payment information is required. The operator console takes just a few seconds to download over a high-speed Internet connection.
“Our office is 90 percent Mac-based.” said Colin Scotland, co-owner of Outdoor World (http://www.outdoorworld.co.uk/), a UK-based retailer of tents and other camping equipment. “The Provide Support chat solution for the Mac – like the Mac itself – just works.”
About Provide Support
Provide Support is a leading provider of live chat software that helps businesses with an online presence reach and retain customers. The Provide Support system allows sales and support professionals to monitor website traffic in real time and offer immediate customer support. More than 4,000 websites rely on Provide Support Live Chat solution.
To learn more, visit http://www.providesupport.com/ or e-mail support@providesupport.com.
###
Neil Lasher, Managing Director for London-based Trainer1 (http://www.trainer1.com/), switched to Mac about a year and a half ago while colleagues at the e-learning consultancy remained loyal to PCs.
“I have been very pleased with Provide Support for the Mac,” he said. “It has put me back in the frame of being responsive to our customers without having to rely on others with a PC.”
Provide Support’s Live Chat Support for the Macintosh is a cost-effective and powerful e-commerce tool that helps businesses with an online presence reach and retain customers. It allows sales and support professionals to have real-time conversations with website visitors, which builds customer loyalty and ultimately boosts sales.
Olivier Vermeersch, CEO of Nomado Telecom (http://www.nomado.eu/), a VoIP provider based in Belgium, compared a host of live chat services before settling on Provide Support.
“As our company runs mainly on Mac computers, I was looking for a compatible live chat service. We found that Provide Support was the only one to offer a Mac web console and, at that time, was working on a Mac standalone console. We decided to go with Provide Support,” he said.
Mac users are frequently neglected by software developers, said John Horchner, Marketing Manager for New York-based Provide Support.
“This is not just a browser-based application designed for PCs. It is fully functional software designed for Macs and has all the features that come with the PC version, including Geo Location Map and spellchecker.”
Provide Support conducted extensive testing of its Mac product before making it available to the public.
“We wanted to be absolutely sure we had a great product because chat software spreads virally. People see it on other people’s websites and ask questions about it. If users are satisfied, they’ll refer friends and colleagues,” Horchner said.
Small businesses (one operator) can access Provide Support’s full range of features for as little as $8.25 a month. Provide Support’s other customers include major retailers, real estate professionals, travel agents, insurers, universities, and web designers and hosts.
Sign up for a 10-day free trial at http:// www.providesupport.com. No payment information is required. The operator console takes just a few seconds to download over a high-speed Internet connection.
“Our office is 90 percent Mac-based.” said Colin Scotland, co-owner of Outdoor World (http://www.outdoorworld.co.uk/), a UK-based retailer of tents and other camping equipment. “The Provide Support chat solution for the Mac – like the Mac itself – just works.”
About Provide Support
Provide Support is a leading provider of live chat software that helps businesses with an online presence reach and retain customers. The Provide Support system allows sales and support professionals to monitor website traffic in real time and offer immediate customer support. More than 4,000 websites rely on Provide Support Live Chat solution.
To learn more, visit http://www.providesupport.com/ or e-mail support@providesupport.com.
###
Contact
Provide Support, LLC
John Horchner
(646) 472-5881
http://www.providesupport.com
John Horchner
(646) 472-5881
http://www.providesupport.com
Contact
Categories