Michael J. Critelli, Executive Chairman Pitney Bowes, Talks About Customer Focus and Innovation, on The CEO Show with Robert Reiss
Critelli discusses many strategic business issues, including the complexities of business acquisition and how different types of acquisitions require unique treatments.
Ridgefield, CT, April 09, 2008 --(PR.com)-- Michael Critelli, Executive Chairman of Pitney Bowes, talks about customer focus and innovation on the CEO Show with Robert Reiss, revealing insights on the role of understanding customer needs and emerging industry trends in driving industry leadership. Critelli discusses many strategic business issues, including four important challenges he faced when he became the new Pitney Bowes CEO. For example at one point in the dialog, he stresses the need for “shaping rather than reacting to the external environment,” a concept that should resonate with enterprises of every type and size seeking to gain market share.
Critelli and Reiss then move on to the complex subject of business acquisitions that has been a core Pitney Bowes strategy in the period since 2000 during which it acquired 83 companies for $2.5 billion. Critelli explains how different types of acquisitions are classified, each getting unique treatment according to its strategic implications. The first of these types is an extension of an existing business unit where a “very quick formulaic process” works and the second type is “when you acquire a business in a more adjacent space with a very powerful brand” where a longer, staged process is appropriate.
Critelli, became Pitney Bowes CEO in 1996, and in his 11 years in that position, built it into a $6.1 billion enterprise. Pitney Bowes, from its Stamford, Connecticut headquarters, develops, produces, and markets a wide spectrum of products and services pertaining to the distribution of documents and information worldwide. With 35,000 employees, it does business in more than 130 countries. Information about Pitney Bowes can be found online at: www.pb.com
The interview with Michael Critelli aired on Sunday, April 6, 2008 and also can be heard commercial free at http://www.theceoshowonline.com
Contact Robert Reiss 203 894 9400, robert@reissource.com
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Critelli and Reiss then move on to the complex subject of business acquisitions that has been a core Pitney Bowes strategy in the period since 2000 during which it acquired 83 companies for $2.5 billion. Critelli explains how different types of acquisitions are classified, each getting unique treatment according to its strategic implications. The first of these types is an extension of an existing business unit where a “very quick formulaic process” works and the second type is “when you acquire a business in a more adjacent space with a very powerful brand” where a longer, staged process is appropriate.
Critelli, became Pitney Bowes CEO in 1996, and in his 11 years in that position, built it into a $6.1 billion enterprise. Pitney Bowes, from its Stamford, Connecticut headquarters, develops, produces, and markets a wide spectrum of products and services pertaining to the distribution of documents and information worldwide. With 35,000 employees, it does business in more than 130 countries. Information about Pitney Bowes can be found online at: www.pb.com
The interview with Michael Critelli aired on Sunday, April 6, 2008 and also can be heard commercial free at http://www.theceoshowonline.com
Contact Robert Reiss 203 894 9400, robert@reissource.com
###
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www.reissource.com
Cell phone: 203-894-9400
Robert Reiss
203-894-8655
www.reissource.com
Cell phone: 203-894-9400
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