Iontas Announces OEM Agreement with Leading Managed Services CRM Provider
Iontas continues its exponential growth by announcing another OEM partnership with a premier CRM manages services provider.
Austin, TX, April 09, 2008 --(PR.com)-- Iontas (www.iontas.com) announced today an OEM partnership agreement with a leading boutique CRM provider. This visionary CRM provider will supplement their revolutionary services with behavioral analytic software provided by the Iontas Focus Software Suite, enabling contact centers to analyze activity of agents during and after customer calls.
Customer interaction time is a significant issue for contact centers as it often represents up to 70% of a contact center's total experience. This premier Iontas partner’s clients will now have a more detailed understanding of what contact center agent's do during periods of interaction and non-interaction. These insights will enable companies to better manage agent performance variability and improve inefficient business processes.
Iontas’s Focus suite includes three independent modules, Activity Focus, Event Focus, and Process Focus. Focus produces full time-and-motion studies for every contact center employee throughout the day. This capability enables managers and employees to work more closely together to constantly improve the software tools and business processes that contact centers use.
“Our contact center customers tell us that Focus greatly improves efficiency, which aids the bottom line and enhances the caller’s experience,” said Iontas CEO Joe Stockton.
Focus requires no integration with a company’s applications or databases. Its small size (250 kilobytes) means that it can be installed without user or network interruption. Focus analyzes every activity: the amount of time spent in each application, module, or page, buttons clicked, navigation paths followed, and even values entered and returned. The encrypted messages it regularly sends to a central server require the bandwidth of just a single email. Any contact center manager can configure Focus, or reconfigure it to capture new performance metrics.
Stockton added: “Today's revenues are generated using software applications on the desktop. To understand and manage these processes, you must understand how these software systems are used and how they interact with each other. We have the ability to provide our partners’ clients with visible insight on how their technology is used to implement their business processes.”
As part of Iontas’ OEM model, partners find themselves with a significant competitive advantage, as this visible insight into processes gives their customers the knowledge they need to increase revenue, maximize profit, reduce costs, and improve operational efficiency and productivity in the workplace.
About Iontas
Founded in 2000, Iontas creates software that captures information about how workers use software applications to do their jobs.
Installed on over 500,000 PCs worldwide, Iontas’s Focus suite enables contact centers, back offices, and enterprises to see precisely how employees are using all their IT resources over time. With facts in hand, managers can make informed decisions about how to improve their company’s business processes and software tools.
Iontas helps companies work smart.
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Customer interaction time is a significant issue for contact centers as it often represents up to 70% of a contact center's total experience. This premier Iontas partner’s clients will now have a more detailed understanding of what contact center agent's do during periods of interaction and non-interaction. These insights will enable companies to better manage agent performance variability and improve inefficient business processes.
Iontas’s Focus suite includes three independent modules, Activity Focus, Event Focus, and Process Focus. Focus produces full time-and-motion studies for every contact center employee throughout the day. This capability enables managers and employees to work more closely together to constantly improve the software tools and business processes that contact centers use.
“Our contact center customers tell us that Focus greatly improves efficiency, which aids the bottom line and enhances the caller’s experience,” said Iontas CEO Joe Stockton.
Focus requires no integration with a company’s applications or databases. Its small size (250 kilobytes) means that it can be installed without user or network interruption. Focus analyzes every activity: the amount of time spent in each application, module, or page, buttons clicked, navigation paths followed, and even values entered and returned. The encrypted messages it regularly sends to a central server require the bandwidth of just a single email. Any contact center manager can configure Focus, or reconfigure it to capture new performance metrics.
Stockton added: “Today's revenues are generated using software applications on the desktop. To understand and manage these processes, you must understand how these software systems are used and how they interact with each other. We have the ability to provide our partners’ clients with visible insight on how their technology is used to implement their business processes.”
As part of Iontas’ OEM model, partners find themselves with a significant competitive advantage, as this visible insight into processes gives their customers the knowledge they need to increase revenue, maximize profit, reduce costs, and improve operational efficiency and productivity in the workplace.
About Iontas
Founded in 2000, Iontas creates software that captures information about how workers use software applications to do their jobs.
Installed on over 500,000 PCs worldwide, Iontas’s Focus suite enables contact centers, back offices, and enterprises to see precisely how employees are using all their IT resources over time. With facts in hand, managers can make informed decisions about how to improve their company’s business processes and software tools.
Iontas helps companies work smart.
###
Contact
Iontas
Jean Norton
512-502-5576 x301
www.iontas.com
Jean Norton
512-502-5576 x301
www.iontas.com
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