Wisdom’s Digital Customer Experience Series – LATAM Will Focus on Reinventing CX Strategies in the Post-Pandemic World
Wisdom will welcome experts and thought leaders from renowned organisations for exhaustive discussions on streamlining customer experience in today’s hyper-connected, sensitive, and competitive Latin American market. The event will be held on 23 and 24 November 2021 virtually, focusing on how to use the right digital technologies and channels to establish distinguished experiences.
London, United Kingdom, November 11, 2021 --(PR.com)-- The event will provide an excellent platform to the professionals and brands for gaining a deeper understanding of the CX strategies and models that boost customer loyalty and business revenue. Discussions with experts will also revolve around how the pandemic has impacted the CX and how the successful companies in the LATAM region have evolved their strategies to make a positive impact.
The event will feature interactive sessions, insightful panel discussions, informative presentations, and successful case studies to help organisations bridge the gap between customer expectations and services and, thereby, gain a competitive edge in the market.
The two-day event will count on 4 advisory members and 20+ expert speakers from leading organisations including Clientrika, LinkedIn, PicPay, Nissan South America, OLX Autos Colombia, Ernst and Young, Electrolux, Vivo, Avianca, C&A Brasil, and many more.
Key Topics:
Customer experience value chain analysis
Penetration and growth prospect mapping
Social impact of CX
Actionable insight-driven journey maps
Significance of brand power in customer experience
CCAAS (Contact Center as a Service) – contact center evolution/innovation
Design human behaviour
Experience leadership and implementation
UX development at scale: Surveys, Analytics and Online Testing
Exploring ways to adapt the employee experience in the future of work and understanding how it will align with superb customer experience
Incorporating CX in the post-pandemic world
Rising adoption of CXM platforms to decrease customer churn rates to aid market growth
The Digital Customer Experience Series – LATAM will be crucial for brands that have been impacted by the global shift in the consumer demands post-pandemic and also for those that are looking for actionable insights to make their CX models more impressive. The event is sponsored by Acquia, Kenwin, and binds.co. For more information, please visit the official website at digital-customer-experience-latam.com.
The event will feature interactive sessions, insightful panel discussions, informative presentations, and successful case studies to help organisations bridge the gap between customer expectations and services and, thereby, gain a competitive edge in the market.
The two-day event will count on 4 advisory members and 20+ expert speakers from leading organisations including Clientrika, LinkedIn, PicPay, Nissan South America, OLX Autos Colombia, Ernst and Young, Electrolux, Vivo, Avianca, C&A Brasil, and many more.
Key Topics:
Customer experience value chain analysis
Penetration and growth prospect mapping
Social impact of CX
Actionable insight-driven journey maps
Significance of brand power in customer experience
CCAAS (Contact Center as a Service) – contact center evolution/innovation
Design human behaviour
Experience leadership and implementation
UX development at scale: Surveys, Analytics and Online Testing
Exploring ways to adapt the employee experience in the future of work and understanding how it will align with superb customer experience
Incorporating CX in the post-pandemic world
Rising adoption of CXM platforms to decrease customer churn rates to aid market growth
The Digital Customer Experience Series – LATAM will be crucial for brands that have been impacted by the global shift in the consumer demands post-pandemic and also for those that are looking for actionable insights to make their CX models more impressive. The event is sponsored by Acquia, Kenwin, and binds.co. For more information, please visit the official website at digital-customer-experience-latam.com.
Contact
Wisdom Events
Ana Fariña
+37052080458
https://www.digital-customer-experience-latam.com/
Ana Fariña
+37052080458
https://www.digital-customer-experience-latam.com/
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