Tony Hsieh, CEO of Zappos.com, Talks About Business Growth Based on Incredible Customer Service on The CEO Show with Robert Reiss
Tony Hsieh, CEO of Zappos.com, talks on the CEO Show with Robert Reiss about growth based on incredible customer service in an online enterprise, how the business culture is a prerequisite to success, and about the unique Zappos’ approach to hiring that maintains the culture and its core values as the business grows. Hsieh discusses the importance of interaction with the customer and taking the time necessary to listen.
Ridgefield, CT, May 18, 2008 --(PR.com)-- Tony Hsieh, CEO of Zappos.com, talks on the CEO Show with Robert Reiss about growth based on incredible customer service in an online enterprise, and how fostering the culture of the business is a prerequisite to success. Hsieh and Reiss dialog on the ways incredible customer service is provided to online customers and how service has become the number one driver of growth for Zappos. Reiss puts that growth in perspective, noting that Zappos sales are anticipated to rise from just $1.6 million in the year 2000 to exceeding its goal of $1 billion by the end of 2008.
Reiss asks Hsieh about the secrets of Zappos’ outstanding success and Hsieh quickly tells him about the “need to be truly passionate about whatever you’re in the business of doing … it should not just be about making money”. Later the conversation, Hsieh explains at length how Zappos’ success is connected with its unique “two-step” hiring process that in its second-step concentrates on Zappos’ corporate culture and its core values: Hsieh says, “We make sure the people we hire have similar values. We won’t hire them if they are not a “culture-fit even if they are technically strong.”
The interview with Hsieh explores a number of other factors contributing to Zappos’ success such as handling difficult challenges and listening to customers to hear their requests and understand their needs. In Hsieh’s words, “We place a lot of value on the interaction with customers. We want and take the time to talk to our customers.”
Information about Zappos, headquartered in Henderson, Nevada, its services and core values can be found at: www.zappos.com
The interview with Tony Hsieh, broadcast on May 20, 2008, and can be heard at http://www.theCEOshowOnline.com
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Contact: Robert Reiss 203 894 9400, robert@reissource.com
Reiss asks Hsieh about the secrets of Zappos’ outstanding success and Hsieh quickly tells him about the “need to be truly passionate about whatever you’re in the business of doing … it should not just be about making money”. Later the conversation, Hsieh explains at length how Zappos’ success is connected with its unique “two-step” hiring process that in its second-step concentrates on Zappos’ corporate culture and its core values: Hsieh says, “We make sure the people we hire have similar values. We won’t hire them if they are not a “culture-fit even if they are technically strong.”
The interview with Hsieh explores a number of other factors contributing to Zappos’ success such as handling difficult challenges and listening to customers to hear their requests and understand their needs. In Hsieh’s words, “We place a lot of value on the interaction with customers. We want and take the time to talk to our customers.”
Information about Zappos, headquartered in Henderson, Nevada, its services and core values can be found at: www.zappos.com
The interview with Tony Hsieh, broadcast on May 20, 2008, and can be heard at http://www.theCEOshowOnline.com
###
Contact: Robert Reiss 203 894 9400, robert@reissource.com
Contact
Reissource, LLC
Robert Reiss
203-894-8655
www.reissource.com
Cell phone: 203-894-9400
Robert Reiss
203-894-8655
www.reissource.com
Cell phone: 203-894-9400
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