eGain Appoints beeone GmbH as Premier Partner for German Region
Slough, United Kingdom, April 05, 2006 --(PR.com)-- eGain Communications Corp. (OTC: EGAN.OB) provider of the industry's top-rated* customer service and contact centre software for in-house or on-demand deployment, recently appointed beeone GmbH as an eGain Premier Partner for the German region.
With eGain, beeone GmbH, an independent solution provider and distributor of advanced interaction management solutions, will continue to provide organisations in Germany with a comprehensive and proven platform for implementing multichannel customer interaction hubs. beeone GmbH will utilise the new hub approach to customer service. This approach dramatically reduces customer service costs, enhances multichannel customer experience, improves service quality and consistency and boosts contact centre productivity by centralising interaction management, knowledge management, workflow, business rules, administration, integration and application infrastructure in one common platform.
Based in Itzehoe, near Hamburg, and part of the D+S Europe Group, beeone GmbH (formerly conTakt business service GmbH) will capitalise on its solid reputation in this area, providing fully integrated customer service solutions to the German market. Under this agreement, the company will provide services around eGain's entire suite of customer interaction management products for email management, web self-service, chat, web collaboration and knowledge management. These applications can be deployed individually, or as a fully integrated suite for multichannel customer service.
"Industry experts are predicting robust demand for customer interaction management solutions in Europe. beeone and eGain are already seeing strong customer interest for our solutions in Germany, and we look forward to further expanding our presence in this region," explains Ray Connolly, eGain Sales Director, EMEA.
"Managing customer interactions has become an important focus area as German companies look to differentiate themselves from competitors," said Stefan Pähz, Managing Director, beeone. We look forward to bringing eGain-powered, best-in-class interaction management solutions to the German market and growing our relationship with eGain."
About beeone GmbH:
beeone GmbH provides a broad set of services including CRM consulting, call centre outsourcing, systems integration, project management, and custom software development. Founded in 1998 in Itzehoe, beeone's customers include major corporations in the financial services, insurance, telecommunications, e-Business, energy, pharmaceutical and pay-tv sectors. For more information, please visit: www.beeone.de
About eGain Communications Corporation:
eGain (OTC: EGAN.OB) is a leading provider of customer service and contact centre software for in-house or on-demand deployment. Trusted by prominent enterprises and growing midsize companies worldwide, eGain has been helping organisations achieve and sustain customer service excellence for more than a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centres, help desks, and web customer service operations into multichannel customer interaction hubs. These hubs enable dramatically improved customer experience, unified multichannel customer service, end-to-end service process efficiencies, and enhanced contact center performance.
eGain Service™, the company's software suite, includes integrated, best-in-class applications for web self-service, email management, knowledge management, chat and web collaboration, automation of fax and paper-based service interactions, case management, and service fulfillment. These robust applications are built on eGain Service Management Platform™ (eGain SMP™), a scalable next-generation framework that includes end-to-end service process management, multichannel and multisite contact centre management, and certified out-of-the-box integrations with leading call centre, content, and business systems. eGain OnDemand™, the industry's first-ever on-demand eService software, is a proven, robust and scalable solution that has been used by companies of all sizes, in the last eight years, to rapidly build customer interactions hubs.
Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To find out more about eGain, visit www.eGain.com or call the company's offices: United States: 800-821-4358; UK/Europe: 1753-464646.
*Source: 2005 ForresterWave report on eService and 2005 Patricia Seybold Group's bull's eye reports on cross-channel, cross-lifecycle customer service - overall capabilities, knowledge management, architecture and analytics
**Source: Rankings on ERMS in 2004 Forrester TechRankings on eService
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
Editorial Contacts
Further information on eGain Communications – including interviews and photography – is available on request.
beeone
Axel Meese/ Daniela Baack
beeone GmbH
Tel : 0800-0233663
Email : beeone@egain.com
eGain
Kerry Hallard/Nicola Craft
eGain
Tel : +44 (0)20 7292 8680
Email: egain@buffalo.co.uk
###
With eGain, beeone GmbH, an independent solution provider and distributor of advanced interaction management solutions, will continue to provide organisations in Germany with a comprehensive and proven platform for implementing multichannel customer interaction hubs. beeone GmbH will utilise the new hub approach to customer service. This approach dramatically reduces customer service costs, enhances multichannel customer experience, improves service quality and consistency and boosts contact centre productivity by centralising interaction management, knowledge management, workflow, business rules, administration, integration and application infrastructure in one common platform.
Based in Itzehoe, near Hamburg, and part of the D+S Europe Group, beeone GmbH (formerly conTakt business service GmbH) will capitalise on its solid reputation in this area, providing fully integrated customer service solutions to the German market. Under this agreement, the company will provide services around eGain's entire suite of customer interaction management products for email management, web self-service, chat, web collaboration and knowledge management. These applications can be deployed individually, or as a fully integrated suite for multichannel customer service.
"Industry experts are predicting robust demand for customer interaction management solutions in Europe. beeone and eGain are already seeing strong customer interest for our solutions in Germany, and we look forward to further expanding our presence in this region," explains Ray Connolly, eGain Sales Director, EMEA.
"Managing customer interactions has become an important focus area as German companies look to differentiate themselves from competitors," said Stefan Pähz, Managing Director, beeone. We look forward to bringing eGain-powered, best-in-class interaction management solutions to the German market and growing our relationship with eGain."
About beeone GmbH:
beeone GmbH provides a broad set of services including CRM consulting, call centre outsourcing, systems integration, project management, and custom software development. Founded in 1998 in Itzehoe, beeone's customers include major corporations in the financial services, insurance, telecommunications, e-Business, energy, pharmaceutical and pay-tv sectors. For more information, please visit: www.beeone.de
About eGain Communications Corporation:
eGain (OTC: EGAN.OB) is a leading provider of customer service and contact centre software for in-house or on-demand deployment. Trusted by prominent enterprises and growing midsize companies worldwide, eGain has been helping organisations achieve and sustain customer service excellence for more than a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centres, help desks, and web customer service operations into multichannel customer interaction hubs. These hubs enable dramatically improved customer experience, unified multichannel customer service, end-to-end service process efficiencies, and enhanced contact center performance.
eGain Service™, the company's software suite, includes integrated, best-in-class applications for web self-service, email management, knowledge management, chat and web collaboration, automation of fax and paper-based service interactions, case management, and service fulfillment. These robust applications are built on eGain Service Management Platform™ (eGain SMP™), a scalable next-generation framework that includes end-to-end service process management, multichannel and multisite contact centre management, and certified out-of-the-box integrations with leading call centre, content, and business systems. eGain OnDemand™, the industry's first-ever on-demand eService software, is a proven, robust and scalable solution that has been used by companies of all sizes, in the last eight years, to rapidly build customer interactions hubs.
Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To find out more about eGain, visit www.eGain.com or call the company's offices: United States: 800-821-4358; UK/Europe: 1753-464646.
*Source: 2005 ForresterWave report on eService and 2005 Patricia Seybold Group's bull's eye reports on cross-channel, cross-lifecycle customer service - overall capabilities, knowledge management, architecture and analytics
**Source: Rankings on ERMS in 2004 Forrester TechRankings on eService
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
Editorial Contacts
Further information on eGain Communications – including interviews and photography – is available on request.
beeone
Axel Meese/ Daniela Baack
beeone GmbH
Tel : 0800-0233663
Email : beeone@egain.com
eGain
Kerry Hallard/Nicola Craft
eGain
Tel : +44 (0)20 7292 8680
Email: egain@buffalo.co.uk
###
Contact
eGain Communications
Jamie Abayan
650-230-7532
www.egain.com
Jamie Abayan
650-230-7532
www.egain.com
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