Robert Reiss and Allan DeKaye Announce New Alliance to Help Hospitals: Rx for Long-Term Survival
Ridgefield, CT, June 09, 2008 --(PR.com)-- Robert Reiss, Host of The CEO Show, has joined forces with Allan P. DeKaye, MBA, FHFMA, hospital operations expert, to create: Rx for Long-Term Survival, a dynamic program focused on helping hospitals drive success. They combine their unique perspectives to help hospitals uncover Opportunities while enhancing Operations. According to Reiss, “We call our process, O2: Opportunities and Operations -- because it breathes vitality into an organization. With the significant challenges faced by healthcare providers across the country, we will help hospitals navigate a rapid-process turnaround resulting in both elevated patient satisfaction, and a stronger financial position.”
Reiss, who interviews America’s leading CEOs about exceptional customer service, will help hospitals uncover Opportunities through new patient focus models. DeKaye, noted author of the widely read and respected industry text: The Patient Accounts Management Handbook, will help hospitals enhance Operations. The synergy Reiss and DeKaye create with an organization’s leaders and staff provides the group dynamic necessary to identify and realize “Opportunities from Operations.” This is what enables hospitals to achieve and optimize significant long-term results.
The ability to emphasize and combine these disciplines is evident in the comments of Leona Mininni, FHFMA, Vice President, Quality Billing Service who said: "Allan DeKaye has developed a well deserved reputation as the guru of patient accounting. His book The Patient Accounts Management Handbook is the ultimate resource for both new and seasoned revenue cycle professionals. As an educator, Allan is second to none. A clear thinker, he creates and communicates solutions while instilling the confidence to implement - enabling hospital personnel to achieve exceptional results."
These skill sets coupled with Reiss’ ability to probe, extract and synthesize executive’s thoughts is captured when Bruce Mosler, CEO, Cushman and Wakefield (the world's largest privately held real estate firm) said: “The value of Robert's [Reiss’] program is in cutting through the clutter and allowing CEOs to speak candidly about the customer service strategies that drive a highly successful enterprise."
Rx for Long-Term Survival for Hospitals is a six-month process with the following objectives:
Establish a Patient Service Vision by incorporating the most successful concepts (from all industries) in customer experience and linking them to the hospital’s unique characteristics
Unlock trapped cash to improve and strengthen the long-term financial position
Leverage data to improve Patient and Financial outcomes
Incorporate the three keys to driving customer loyalty
Establish a teamwork foundation to inspire staff to be patient…and patient-focused
According to DeKaye, “We expect Hospital executives will not only embrace O2 to optimize opportunity and operations, but to realize the incremental revenue that will more than offset program cost and provide the basis on which long-term success will be built.”
For information on the Rx for Long-Term Survival, contact Robert Reiss at robert@reissource.com / 203-894-9400 or Allan DeKaye at dkconsult1@aol.com / 516- 678-2754.
About Robert G. Reiss
Robert Reiss has healthcare patient services in his blood…as his Great Grandmother founded what is often considered “America’s first hospice.” Reiss was Publisher of Managing Health Today Magazine, and Co-Author of Golf & the Art of Customer Service, America’s only business novelette on hospital customer service. As a consultant, with expertise in healthcare he coined the term, “Customer Experience Organization.” He is currently Chairman of the Board of Interlude, Inc. mental health services, a trustee of Kingsbrook Medical Center and a Corporator of Griffin Health Services (Fortune Magazine’s # 1 Best Small Company to Work for In America)-- and was a recipient of the 2008 United Hospital Fund Distinguished Trustee Award. Reiss’ work has been featured in The Harvard Business Review.
The CEO Show with Robert Reiss (www.theceoshowonline.com) is broadcast from 49 radio stations nationally reaching 600,000 weekly listeners and features the top CEOs who focus on customer service including leaders of: the Ritz-Carlton, Zagat Survey, Southwest Airlines, Bergdorf Goodman, Harrah’s Entertainment, Estee Lauder, Rolls-Royce and L.L. Bean.
About Allan P. DeKaye
For over 35 years, Allan P. DeKaye, MBA, FHFMA, has been serving the revenue cycle needs of hospitals, healthcare systems, physicians and corporations. As President and CEO of DEKAYE Consulting, Inc. (www.dekaye.com), he has lectured and made presentations to over 6,000 attendees at national, regional and local trade associations and provider organizations. His practice focuses on improving financial and operational aspects of the revenue cycle. His firm maintains strategic alliances with data, decision support and technology companies.
DeKaye serves on the editorial advisory boards for CCH Health Care Compliance Letter, Receivables Report, and HARA (Hospital Accounts Receivable Analysis). He is a Fellow in HFMA, and has received several of their merit awards, including its Medal of Honor. He also holds membership in the American Collectors International organization. Mr. DeKaye has an MBA in Healthcare Administration from Baruch College of the City University of New York.
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Reiss, who interviews America’s leading CEOs about exceptional customer service, will help hospitals uncover Opportunities through new patient focus models. DeKaye, noted author of the widely read and respected industry text: The Patient Accounts Management Handbook, will help hospitals enhance Operations. The synergy Reiss and DeKaye create with an organization’s leaders and staff provides the group dynamic necessary to identify and realize “Opportunities from Operations.” This is what enables hospitals to achieve and optimize significant long-term results.
The ability to emphasize and combine these disciplines is evident in the comments of Leona Mininni, FHFMA, Vice President, Quality Billing Service who said: "Allan DeKaye has developed a well deserved reputation as the guru of patient accounting. His book The Patient Accounts Management Handbook is the ultimate resource for both new and seasoned revenue cycle professionals. As an educator, Allan is second to none. A clear thinker, he creates and communicates solutions while instilling the confidence to implement - enabling hospital personnel to achieve exceptional results."
These skill sets coupled with Reiss’ ability to probe, extract and synthesize executive’s thoughts is captured when Bruce Mosler, CEO, Cushman and Wakefield (the world's largest privately held real estate firm) said: “The value of Robert's [Reiss’] program is in cutting through the clutter and allowing CEOs to speak candidly about the customer service strategies that drive a highly successful enterprise."
Rx for Long-Term Survival for Hospitals is a six-month process with the following objectives:
Establish a Patient Service Vision by incorporating the most successful concepts (from all industries) in customer experience and linking them to the hospital’s unique characteristics
Unlock trapped cash to improve and strengthen the long-term financial position
Leverage data to improve Patient and Financial outcomes
Incorporate the three keys to driving customer loyalty
Establish a teamwork foundation to inspire staff to be patient…and patient-focused
According to DeKaye, “We expect Hospital executives will not only embrace O2 to optimize opportunity and operations, but to realize the incremental revenue that will more than offset program cost and provide the basis on which long-term success will be built.”
For information on the Rx for Long-Term Survival, contact Robert Reiss at robert@reissource.com / 203-894-9400 or Allan DeKaye at dkconsult1@aol.com / 516- 678-2754.
About Robert G. Reiss
Robert Reiss has healthcare patient services in his blood…as his Great Grandmother founded what is often considered “America’s first hospice.” Reiss was Publisher of Managing Health Today Magazine, and Co-Author of Golf & the Art of Customer Service, America’s only business novelette on hospital customer service. As a consultant, with expertise in healthcare he coined the term, “Customer Experience Organization.” He is currently Chairman of the Board of Interlude, Inc. mental health services, a trustee of Kingsbrook Medical Center and a Corporator of Griffin Health Services (Fortune Magazine’s # 1 Best Small Company to Work for In America)-- and was a recipient of the 2008 United Hospital Fund Distinguished Trustee Award. Reiss’ work has been featured in The Harvard Business Review.
The CEO Show with Robert Reiss (www.theceoshowonline.com) is broadcast from 49 radio stations nationally reaching 600,000 weekly listeners and features the top CEOs who focus on customer service including leaders of: the Ritz-Carlton, Zagat Survey, Southwest Airlines, Bergdorf Goodman, Harrah’s Entertainment, Estee Lauder, Rolls-Royce and L.L. Bean.
About Allan P. DeKaye
For over 35 years, Allan P. DeKaye, MBA, FHFMA, has been serving the revenue cycle needs of hospitals, healthcare systems, physicians and corporations. As President and CEO of DEKAYE Consulting, Inc. (www.dekaye.com), he has lectured and made presentations to over 6,000 attendees at national, regional and local trade associations and provider organizations. His practice focuses on improving financial and operational aspects of the revenue cycle. His firm maintains strategic alliances with data, decision support and technology companies.
DeKaye serves on the editorial advisory boards for CCH Health Care Compliance Letter, Receivables Report, and HARA (Hospital Accounts Receivable Analysis). He is a Fellow in HFMA, and has received several of their merit awards, including its Medal of Honor. He also holds membership in the American Collectors International organization. Mr. DeKaye has an MBA in Healthcare Administration from Baruch College of the City University of New York.
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Reissource, LLC
Robert Reiss
203-894-8655
www.reissource.com
Cell phone: 203-894-9400
Robert Reiss
203-894-8655
www.reissource.com
Cell phone: 203-894-9400
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