Empowering Field Service Excellence: Fieldcode Shares Key Highlights from Field Service Europe 2024
Explore how Fieldcode showcased innovative approaches to AI, training, and automation during Field Service Europe 2024, enhancing industry insights and sharing solutions to drive efficiency and customer satisfaction.
Amsterdam, Netherlands, November 06, 2024 --(PR.com)-- Fieldcode is excited to share key highlights from Field Service Europe 2024 as one of the event’s Lead Sponsors. Held at Hotel Okura Amsterdam from October 28-30, this year’s event brought together industry leaders, innovators, and service professionals to explore the future of field service management. The conference showcased transformative ideas on AI, workforce training, and automation, with a lively exhibit hall where companies presented their solutions.
With a balanced agenda of formal presentations and engaging networking moments, attendees connected over shared challenges, emerging trends, and best practices reshaping the field service industry.
Event Highlights:
1. Mastering Service Documentation for Success
In the interactive workshop The Bread & Butter of Service: Documentation and Doing the Big and Little Things Well, Paul McDermott, Director of Service and Support at T2 Biosystems, emphasized how crucial structured documentation is for field service success. His approach highlighted that by maintaining accessible and organized records, field teams can manage both routine and complex tasks with precision, enhancing efficiency and reinforcing customer trust.
2. Investing in Training for Service Profitability
Marco Hugo Gutierrez, Tetra Pak’s VP of Customer Service Operations EMEA, delivered an impactful keynote titled The New Economics of Service Profitability. Gutierrez shared how service profitability relies on more than just technical skills, with a strong emphasis on soft skills to strengthen customer interactions and loyalty. Citing historical data, Gutierrez stressed that employees with robust interpersonal skills often outperform those who excel only in technical areas, as the latter may lack adaptability. This focus on soft skill development is central to Tetra Pak’s approach to fostering enduring customer relationships.
3. Exploring AI’s Role in Modern Field Service
In the panel Best (and Worst) Use Cases for AI in Field Service, industry experts examined how AI is reshaping service. Discussions centered on finding the right balance between automation and the human touch, illustrating how companies can leverage AI-driven efficiency without sacrificing the personalized service that builds trust and loyalty.
4. Zero-Touch Scheduling and Automation for Service Excellence
In the Partner Presentation, Zero-Touch Scheduling for Service Organizations, Jan-Henk Bruijn, Account Director at Hemmersbach, explained how Hemmersbach manages over 600,000 service tickets annually by automating repetitive administrative steps with Fieldcode, freeing field teams to focus on high-impact, customer-centered tasks. This automation not only optimizes operational efficiency and productivity but also helps technicians prioritize customer needs.
About Field Service Europe 2024:
Field Service Europe is a premier conference focused on innovative projects and service excellence. It will feature key players from major manufacturers and businesses across Europe. Attendees can expect discussions on digital transformation, customer experience, workforce management, and new technologies. Key topics include enhancing technician satisfaction, scaling service models, leveraging AI for business intelligence, and managing spare parts and inventory in a challenging global supply chain.
About Fieldcode:
Fieldcode is a field service management software built on 20 years of global expertise. It delivers a fully automated Zero-Touch process, automating ticket movement from creation to technician without manual intervention, and easing the workload for dispatchers. The software combines cutting-edge technology with sustainable practices to support customers' CO2 reduction goals and promote a positive environmental impact.
With a balanced agenda of formal presentations and engaging networking moments, attendees connected over shared challenges, emerging trends, and best practices reshaping the field service industry.
Event Highlights:
1. Mastering Service Documentation for Success
In the interactive workshop The Bread & Butter of Service: Documentation and Doing the Big and Little Things Well, Paul McDermott, Director of Service and Support at T2 Biosystems, emphasized how crucial structured documentation is for field service success. His approach highlighted that by maintaining accessible and organized records, field teams can manage both routine and complex tasks with precision, enhancing efficiency and reinforcing customer trust.
2. Investing in Training for Service Profitability
Marco Hugo Gutierrez, Tetra Pak’s VP of Customer Service Operations EMEA, delivered an impactful keynote titled The New Economics of Service Profitability. Gutierrez shared how service profitability relies on more than just technical skills, with a strong emphasis on soft skills to strengthen customer interactions and loyalty. Citing historical data, Gutierrez stressed that employees with robust interpersonal skills often outperform those who excel only in technical areas, as the latter may lack adaptability. This focus on soft skill development is central to Tetra Pak’s approach to fostering enduring customer relationships.
3. Exploring AI’s Role in Modern Field Service
In the panel Best (and Worst) Use Cases for AI in Field Service, industry experts examined how AI is reshaping service. Discussions centered on finding the right balance between automation and the human touch, illustrating how companies can leverage AI-driven efficiency without sacrificing the personalized service that builds trust and loyalty.
4. Zero-Touch Scheduling and Automation for Service Excellence
In the Partner Presentation, Zero-Touch Scheduling for Service Organizations, Jan-Henk Bruijn, Account Director at Hemmersbach, explained how Hemmersbach manages over 600,000 service tickets annually by automating repetitive administrative steps with Fieldcode, freeing field teams to focus on high-impact, customer-centered tasks. This automation not only optimizes operational efficiency and productivity but also helps technicians prioritize customer needs.
About Field Service Europe 2024:
Field Service Europe is a premier conference focused on innovative projects and service excellence. It will feature key players from major manufacturers and businesses across Europe. Attendees can expect discussions on digital transformation, customer experience, workforce management, and new technologies. Key topics include enhancing technician satisfaction, scaling service models, leveraging AI for business intelligence, and managing spare parts and inventory in a challenging global supply chain.
About Fieldcode:
Fieldcode is a field service management software built on 20 years of global expertise. It delivers a fully automated Zero-Touch process, automating ticket movement from creation to technician without manual intervention, and easing the workload for dispatchers. The software combines cutting-edge technology with sustainable practices to support customers' CO2 reduction goals and promote a positive environmental impact.
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Fieldcode
Despoina Mountanea
+306987921200
www.fieldcode.com
Despoina Mountanea
+306987921200
www.fieldcode.com
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