Outsourced Learning Improves Customer Reach and Profitability

Atlanta, GA, July 30, 2008 --(PR.com)-- NIIT has expanded its solutions to include Outsourced Customer Education Services for technology companies seeking to improve the management and execution of their customer education operations.

NIIT’s Outsourced Customer Education Services solution addresses a growing market demand from mid sized technology companies. NIIT makes the necessary investments on behalf of technology companies to effectively operate the customer education business, which is NIIT’s core expertise; this helps companies to remain focused on their core competencies, while realizing revenues, profits and customer service benefits.

Sapnesh Lalla, Sr. Vice President, states, “Organizations can rely on us to take responsibility of their entire customer education business, rather than outsourcing only pieces. The result is a true turn-key solution with investments. The clear advantage of our Outsourced Customer Education Services offering is that our clients can quickly align their training to focus on and support their business model, while delivering better customer service and freeing their internal resources to focus on business development.”

NIIT’s Outsourced Customer Education Services benefits companies by jump-starting customer education implementation on a small or large scale, increasing consistency and visibility, and reducing learning expenditures. NIIT’s comprehensive portfolio of value-added services and support help companies accelerate business goals faster and easier, while focusing their resources where they belong – on building their business. In short, NIIT removes the roadblocks and hassle, while enhancing customer satisfaction and product reach for companies seeking to compete better.

NIIT’s Outsourced Customer Education Services deliver complete outsourced solutions, including curriculum design, content development, certified trainers, technology infrastructure, support desk services, and learning management services with seamless integration to its data systems and a company’s existing platforms and applications. NIIT’s Outsourced Customer Education Services can be delivered worldwide, with variations based on region, country, or unique market situations.

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