Paul Spiegelman, CEO of Beryl Companies, Talks About the Healthcare Call Center Model on The CEO Show with Robert Reiss
Paul Spiegelman, CEO of Beryl Companies, talks on The CEO Show with Robert Reiss about getting your priorities right, reinvesting profits in your employees, and the merits of concentrating on the “small things.” Spiegelman also discloses secrets on producing exceptionally low employee turnover rates and unusually high customer retention. Spiegelman’s revelations, based on the national call center market, are applicable to a broad range of businesses and non-profits as well.
Ridgefield, CT, August 06, 2008 --(PR.com)-- Paul Spiegelman, CEO of Beryl Companies, talks on The CEO Show with Robert Reiss about getting your priorities right, reinvesting profits in your employees, and the merits of concentrating on the “small things”. He discusses his philosophy on the “circle of growth” that generates loyalty among employees, then customers, and finally profits, a portion which can be recycled back to investment in the employee.
The Beryl Companies, Spiegelman states, manages information and referral services for hospitals on an outsourced basis across the U.S. Its commitment to reinvesting in its employees has resulted in an employee turnover rate of just 17% -- compared to the industry norm of over 80%. Investing in its employees according to Spiegelman, “allows us to … provide an environment where our people enjoy working, which in turn results in the loyalty of our people and then inspires the loyalty of our customers. It’s what we call “the Circle of Growth’, he said…and the circle of growth has resulted in a client retention rate of 95%.
Reiss’s interview with Spiegelman is filled with examples of personal compassion for the employee and have become in institutionalized in The Beryl Companies. Caring is at the center of this business model, but Spiegelman’s revelations exhibit a focus on communication and transparency that deserves to be copied by others.
Information about the Beryl Companies, headquartered in Dallas, Texas, can be found at: www.beyrl.net
The interview with Paul Spiegelman was broadcast nationally on July 6, 2008 and can be heard in its entirety from the Reissource website: www.theCEOshowOnline.com
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Background: The CEO Show is the only nationally syndicated radio show to feature top CEOs who have reinvented industry through new customer service models. It is syndicated by Business Talk Radio Network out of 48 cities with 600,000 weekly listeners.
Contact: Robert Reiss 203 894 9400, robert@reissource.com
The Beryl Companies, Spiegelman states, manages information and referral services for hospitals on an outsourced basis across the U.S. Its commitment to reinvesting in its employees has resulted in an employee turnover rate of just 17% -- compared to the industry norm of over 80%. Investing in its employees according to Spiegelman, “allows us to … provide an environment where our people enjoy working, which in turn results in the loyalty of our people and then inspires the loyalty of our customers. It’s what we call “the Circle of Growth’, he said…and the circle of growth has resulted in a client retention rate of 95%.
Reiss’s interview with Spiegelman is filled with examples of personal compassion for the employee and have become in institutionalized in The Beryl Companies. Caring is at the center of this business model, but Spiegelman’s revelations exhibit a focus on communication and transparency that deserves to be copied by others.
Information about the Beryl Companies, headquartered in Dallas, Texas, can be found at: www.beyrl.net
The interview with Paul Spiegelman was broadcast nationally on July 6, 2008 and can be heard in its entirety from the Reissource website: www.theCEOshowOnline.com
###
Background: The CEO Show is the only nationally syndicated radio show to feature top CEOs who have reinvented industry through new customer service models. It is syndicated by Business Talk Radio Network out of 48 cities with 600,000 weekly listeners.
Contact: Robert Reiss 203 894 9400, robert@reissource.com
Contact
Reissource, LLC
Robert Reiss
203-894-8655
www.reissource.com
Cell phone: 203-894-9400
Robert Reiss
203-894-8655
www.reissource.com
Cell phone: 203-894-9400
Contact
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