Recent Headlines
Within Customer Service

B2B Customer Service Expert The Daniel Group Hires Doug Fowler as Chief Operating Officer

The Daniel Group, a national expert on improving customer service in business-to-business companies, has hired Doug Fowler as chief operating officer. He will manage and guide expansion at the fast-growing firm. Fowler brings extensive experience from his years at Bank of America and affiliate... - June 22, 2014 - The Daniel Group

Capita Conferences Announce Their Forthcoming Event on Pupil Premium: Maximising and Evidencing the Impact on Pupil Progress

Pupil premium funding is increasing year on year. With greater scrutiny from Ofsted on how the money is spent, it is essential to choose the right interventions and demonstrate their impact on raising attainment of disadvantaged pupils, or risk being judged inadequate at inspection. - June 19, 2014 - Capita Conferences

Capita Conferences Announce Developing Commercialism in Local Government Event

Capita Conferences 3rd Developing Commercialism in Local Government Conference is well timed to drive forward the delivery of innovative services and transformational outcomes as councils reach the half-way point for scheduled austerity measures. Showcasing forward thinking councils who are pioneering creative measures to protect frontline services, our conference comprehensively explores the new era for commercial local authorities. - June 19, 2014 - Capita Conferences

Best Western Belize Biltmore Plaza Hotel Selects Housekeeping PM Touch System™ by Stark Service Solutions, Llc

Housekeeping & Maintenance Software: a Green Solution that reduces labor costs, increases property cleanliness, and provides guests with an improved and more consistent experience. - June 18, 2014 - Stark Service Solutions, LLC

Capita Announce Safeguarding Children Conference - 22 & 23 September, London

This event will equip delegates with the crucial knowledge to develop multi-agency working, drive forward a child-centred system and improve child protection arrangements - June 18, 2014 - Capita Conferences

Capita announce Integrating Health and Social Care Conference - 25 September, London

This timely event is an opportunity for peers to share transferable learning on combining health and social care services from around the UK and maximise the quality of patient care going forward. - June 18, 2014 - Capita Conferences

Transforming Rehabilitation to Reduce Reoffending Conference Announced by Capita Conferences - 17 September, London

Transforming Rehabilitation to Reduce Reoffending 17 September - Central London With major transformation to rehabilitation and offender services outlined in the Offender Rehabilitation Act, including the introduction of Community Rehabilitation Companies, understanding and preparing for these... - June 16, 2014 - Capita Conferences

Child Protection in the Digital Environment Conference Announced by Capita Conferences - 23 September, London

Child Protection in the Digital Environment Tuesday 23rd September 2014 – Central London Recent years have seen the evolution of mobile and digital technology transform how children interact in their daily lives. It is vital for professionals with a duty to protect children to establish... - June 16, 2014 - Capita Conferences

Stanford Chiropractic Center Receives Fifth Consecutive Talk of the Town Award

Stanford Chiropractic Center earns high praise from satisfied customers, winning it the prestigious Talk of the Town Award for the fifth straight year. - June 13, 2014 - Celebration Media U.S.

Signature Nails & Spa LLC Wins Third Talk of the Town Customer Satisfaction Award

Denver salon earns its third consecutive Talk of the Town Award by providing excellent customer service. - June 12, 2014 - Celebration Media U.S.

Stan’s Garage Wins Fourth Talk of the Town Customer Satisfaction Award

Family-owned auto repair shop earns high customer satisfaction marks, winning it four Talk of the Town Awards. - June 08, 2014 - Celebration Media U.S.

Capita Conferences Release Details of Their Annual School Inspections Conference

A One Day National Conference - Monday 29th September 2014 – Central London - June 08, 2014 - Capita Conferences

Capita Conferences Release Details of Their Annual Sheltered Housing Conference

A One Day National Conference - Monday 29th September 2014 – Central London - June 08, 2014 - Capita Conferences

Flanders Pediatric Dentistry, LLC Honored with Talk of the Town Award

New Jersey dental practice, Flanders Pediatric Dentistry, earns its second straight Talk of the Town Award by providing excellent service to its patients. - June 01, 2014 - Celebration Media U.S.

Capita Conferences Announce Their Third Sector Commissioning Conference – 25th June 2014 – Central London

The conference focuses on improving partnerships working with the third sector to enable the most effective delivery of services, with both financial and social benefits. - May 23, 2014 - Capita Conferences

Capita Conferences Announce Their Inspecting Children’s Services Conference – 25th June 2014 – Central London

The event will cover all the key issues needed to achieve a successful Ofsted inspection, and how to improve for those already inspected. - May 23, 2014 - Capita Conferences

Capita Announce Their Transforming Hospital Inspections Conference

Attend to hear first-hand experiences on hospital inspections and gain insight on what to expect. Find out how to effectively respond to the findings and improve through the inspection process. - May 21, 2014 - Capita Conferences

Capita Announce Their e-Safety and Online Child Protection Conference

Embed e-safety strategies and share best practice approaches on empowering and educating young people to use the internet and digital technology responsibly and safely. - May 21, 2014 - Capita Conferences

Capita Conferences Release Details of Their 3rd Annual Electronic Health Records Conference

A One Day National Conference - Thursday 26th June 2014 – Central London - May 17, 2014 - Capita Conferences

DTR Inc. CEO Jay Goldberg’s Latest Book Receives Excellent Review from the Midwest Book Review

The book, Rock Trees: The Beatles; Volume I – the Paul McCartney Tree is called an “Intriguing Perspective on the Complex Interplays of Popular Music” by Willis M. Buhle a Reviewer for the Midwest Book Review. - May 16, 2014 - DTR Inc.

ROOFWORKS Wins Consecutive Talk of the Town Awards

Maryland-based roofing contractor, ROOFWORKS, earns a second straight Talk of the Town Award for excellent customer service. - May 16, 2014 - Celebration Media U.S.

eGain to Exhibit at Blue National Summit 2014

eGain to exhibit at Blue National Summit 2014. eGain will showcase how its cloud customer engagement solutions enable health insurers and providers deliver smart, connected consumer journeys across touchpoints. - May 15, 2014 - eGain Corporation

Avalon Dentistry Wins Fourth Consecutive Talk of the Town Customer Satisfaction Award

Mission Viejo dental practice, Avalon Dentistry, earns its fourth straight Talk of the Town Award after receiving high praise from patients. - May 14, 2014 - Celebration Media U.S.

Capita Conferences Release Details of Their 15th Annual Preventing Deaths in Police Care Conference

A One Day National Conference: Wednesday 16th July 2014 – Central London - May 11, 2014 - Capita Conferences

eGain and LexisNexis to Speak at the 2014 Gartner Customer 360 Summit

eGain (NASDAQ: EGAN), the leading provider of cloud-based customer engagement solutions, today announced that the company will exhibit at the Gartner Customer 360 Summit being held in Orlando, Florida, May 19-21, 2014. A Platinum Sponsor of the event, eGain will also deliver a presentation with... - May 10, 2014 - eGain Corporation

Capita Conferences Announce Their Early Years Provision Event - 4th July, London

This national Early Years Provision Conference explores the recent developments in policy and practice around improving the quality and range of early years provision - May 10, 2014 - Capita Conferences

Capita Conferences Announce Their Social Housing Finance Event, 14th July, London

This event explores how greater freedoms are being utilised to diversify income streams and fund the maintenance and building of social housing. - May 10, 2014 - Capita Conferences

Capita Conferences Announce Their Tackling Honour Based Violence, Forced Marriage and Female Genital Mutilation Conference

This conference comes as forced marriage is criminalised in the Anti-social Behaviour, Crime and Policing Act. Never has there been a more important time to come together in a multi-agency response to these critical issues. - May 10, 2014 - Capita Conferences

Marhaba Middle Eastern Restaurant Wins Consecutive Talk of the Town Customer Satisfaction Awards

Marhaba Middle Eastern Restaurant receives high praise from satisfied customers, winning it back-to-back Talk of the Town Awards. - May 09, 2014 - Celebration Media U.S.

Capita Conferences Announce Their National Tenant Engagement Conference - 16th June 2014

With recent changes to the regulatory framework, complaints handling and welfare reforms, the opportunities for tenants to take a strategic role in the management and delivery of their housing services has never been greater. Capita’s National Tenant Engagement Conference provides practical... - May 08, 2014 - Capita Conferences

Business Resource Site for Doctors Announces New Services

Entrepreneur.MD (eMD), a leading provider of online business resources for medical professionals, recently rolled out a number of new products to provide an even higher level of service to its clients. eMD was founded in 2013 as a direct result of interest from doctors. They demanded viable tools... - May 08, 2014 - Ekwa Marketing

The Healing Touch Wellness Spa Wins Third Talk of the Town Customer Satisfaction Award

Harrisonburg spa receives its third consecutive Talk of the Town Customer Satisfaction Award after earning high marks from its customers. - May 07, 2014 - Celebration Media U.S.

McCormack Roofing Wins Consecutive Talk of the Town Customer Satisfaction Awards

Anaheim-based roofing construction and solar company earns the prestigious Talk of the Town Award for a fourth straight year by achieving excellent customer satisfaction. - May 05, 2014 - Celebration Media U.S.

Capita Conferences Announce Their Social Media in Housing Half-Day Workshop – 17th June 2014 - Manchester

This half-day workshop will enable your organisation to make the most of social media and have the maximum impact on improving engagement and customer service. - May 02, 2014 - Capita Conferences

Capita Announce Details of Their Managing Long-Term Conditions Conference - Monday, 23 June 2014, Central London

Attend this conference to equip yourself with the knowledge and tools to help reduce unscheduled hospital admissions, support personalisation in services, and delay the onset and progression of long-term conditions. - May 02, 2014 - Capita Conferences

Capita Announce Details of Their Road Maintenance and Improvement Conference - 24th June 2014, Central London

The Road Maintenance and Improvement Conference provides an opportunity for strategic thinkers to discuss how to plan your road maintenance strategy and use the additional £140 million in Government funding set aside to help repair roads worst hit by weather damage. - May 02, 2014 - Capita Conferences

Capita Announce Details of Their Competition in Healthcare Conference - Monday 30th June 2014 – Central London

Attend this conference to understand the competition, procurement and merger control frameworks that apply to the NHS when undertaking planning, transformation, joint ventures and business development. - May 02, 2014 - Capita Conferences

Capita Announce Details of Their Latest Implementing the Pupil Premium Conference

Capita Announce Details of Their Improving Primary Literacy and Numeracy Conference

With the Department for Education proposing to raise the baseline targets for literacy and numeracy standards, as well as the introduction of the new curriculum this September, there has never been a more important time to review current practice. - May 01, 2014 - Capita Conferences

Capita Announce Details of Their E-Safety in Northern Ireland Conference

The UK Council for Child Internet Safety (UKCCIS) and the National Crime Agency’s CEOP Command are calling for a national and international joined up approach to improving the regulation and education of internet use. The conference provides important guidance on protecting children and young people using the internet and social media and tackling problems of online bullying. - May 01, 2014 - Capita Conferences

Capita Announce Details of Their Implementing the New National Qualifications Conference

The roll out of the New Nationals, Highers and Advanced Highers is underway and continues until 2016. This conference provides you with advice and guidance on the new National Qualifications (NQ) and ways to support the transition. - May 01, 2014 - Capita Conferences

Capita Announce Details of Their Tackling Unemployment Conference

While the Office for National Statistics have found that UK unemployment has fallen, jobless levels remain high. The National Tackling Unemployment Conference comes at a crucial time to help you focus on removing the barriers to employment for vulnerable groups struggling to secure sustainable long-term employment. - May 01, 2014 - Capita Conferences

Capita Announce Details of Their Welfare Reform in Wales Conference

Developed after consultation with key individuals from across the Welsh public sector, their Welfare Reform in Wales conference comes amid continuing efforts towards increasing conditionality in the provision of welfare support, introduction of Universal Credit and Personal Independence Payments and the administration of Housing Benefit and the Benefit Cap. - May 01, 2014 - Capita Conferences

Capita Announce Details of Their Emergency Planning Conference

The Emergency Planning conference comes at a time when the United Kingdom has faced severe flooding and storms affecting infrastructure, businesses and communities’ safety providing national perspectives from the Environment Agency, Department for Communities and Local Government (DCLG) and Met Office. - May 01, 2014 - Capita Conferences

Raising the Participation Age by Capita Conferences

A One Day National Conference Raising the Participation Age Thursday, 10th July 2014 – Central London As preparations continue for the extension of the participation age to 18 in 2015, now is the ideal time for stakeholders to come together and share existing best practice and ways forward. - April 30, 2014 - Capita Conferences

Capita's Learning Disabilities – Save the Date

A One Day National Conference - Friday, 11th June 2014 – Central London - April 29, 2014 - Capita Conferences

Capita Announce Special Limited-Time Rates to Help You Keep Within the Law

Keeping up to date with UK and EU employment law can be a tricky, time-consuming business - especially when it comes to preempting the implications the changes bring. With wide ranging recent updates affecting factors such as pay, time off and managing absence, as well as EU employment law changes,... - April 29, 2014 - Capita Conferences

Recent Headlines Within Customer Service

Recent Headlines
Within Customer Service