About
An efficient Business Process Outsourcing (BPO) company is a seamless arm of its customers and operates as an extension of their business processes. Invisible in its workings, it continuously develops capabilities to fulfill its client's outsourcing needs for delivering consistent results; represented in our very name - IBR, for 'International Business Resources'.
IBR is a 'Global BPO Solutions' company. We offer our customers a range of onsite, offshore and global delivery models. Our Global Fulfillment Model offers customers the flexibility of multiple sites networked across USA, UK and India for a single point SLA management framework, multi-skilled agents and enhanced business continuity.
Accentuated by a cross-border management team with a combined experience of over many years in customer service, fulfillment services, direct marketing and International Outsourcing, IBR works with proven set of global best practices that ensure Enhanced Experience through reliable processes in technology, human resources and operations management.
Our onshore transition and account management enables effective migration of processes with a focus on maintaining and enhancing the Key Performance Indicators. Supporting this, is a Customer-account based organizational structure providing a single point ownership for each Customer process/program.
We are not just about contact centers, our 'Global BPO Solutions' offer a Coordinated & Integrated solution to our customers, thus enhancing the overall value of the transaction, at each stage of customer interaction.
- Status
- Private Company
- Founded
- 2005
- # Employees
- 75