About
oriondialog.comPartnering our clients in fulfilling their vision
Set up in 1994, Orion Dialog Pvt. Ltd, is one of India’s leading player in BPO space catering to the domestic market.
· PAN India presence – 11 cities across India, execution facilities at Delhi, Chandigarh, Hyderabad, associate offices at Mumbai, Chennai, Bangalore, Kolkatta, Jaipur, Lucknow, Pune & Ahemdabad
· Employee strength of over 1700 people (offsite and onsite)
· State of the art technology (hardware, software and communication links)
Our Service Offerings
(an idea of the vast plethora of services we can offer)
· Telemarketing Solutions (short term and long term)
ü Lead Generation
ü Customer Research
ü Customer Satisfaction Surveys
ü Promotions
ü Help lines
ü Database profiling and building
ü Mystery shopping
ü Relationship Building Calls
ü Invitation calling for any events etc
ü Telesales etc.
· Customer Service Support Solutions
ü Customer support help line 24 x 7, 365 days a year
ü Pre sales query management
ü Call overflow management
ü Churn Management – voluntary and involuntary
ü Dealer Help lines
ü Collections
ü Lead Generation
ü Up selling activities etc
· Non Voice / Backend Support Solutions
ü Non voice interactions – query management through emails, white mails, faxes, sms
ü Database management
ü Data mining and validation
ü Fulfillment
ü Claims management etc.
ü Call overflow management
ü Churn Management – voluntary and involuntary
ü Dealer Help lines
ü Collections
ü Lead Generation
ü Up selling activities etc
· Staffing service solutions
ü Payroll and benefits administration
ü HR & legal issues
ü Employee relation services
Our Partial Client List
· Bharti Televentures Ltd. (Airtel)
· Xerox India
· ABN Amro Bank
· Intel
· TATA Teleservices
· Idea Cellular Limited
· India Today Group
· Iffco Tokio General Insurance
· CRY
· DHL
· Roche Diagonistics
· Hindustan Levers Limited
· Bausch & Lombe
· Royal Sundaram Alliance
· ICIC Pru Life
· Bharti Telesonic
· Standard Chartered
· Nokia
· Sprint RPG
· Star TV
· HCL
· Hewlett Packard
· Canon
· Nortel Networks
· Marico Industries (Kaya Skin Clinic)
· GE Countrywide
- Status
- Private Company
Company History
Set up in 1994, Orion Dialog Pvt. Ltd, is one of India’s leading player in BPO space catering to the domestic market.
· PAN India presence – 11 cities across India, execution facilities at Delhi, Chandigarh, Hyderabad, associate offices at Mumbai, Chennai, Bangalore, Kolkatta, Jaipur, Lucknow, Pune & Ahemdabad
· Employee strength of over 1700 people (offsite and onsite)
· State of the art technology (hardware, software and communication links)