Jet Blue’s Steven Slater Strikes a Chord with Overstressed Workers: Customer Service Authors Marilyn Suttle and Lori Jo Vest Offer Resiliency Tips
Jet Blue’s Steven Slater has gained national and international attention. Today's economy has overstressed workers and service providers applauding his actions, though does any company really want that kind of attention? Authors Marilyn Suttle and Lori Jo Vest offers tips for companies on supporting service providers BEFORE they lose control. - August 13, 2010
Back to School Shopping Time Has Arrived: Customer Service Authors Marilyn Suttle and Lori Jo Vest Offer Tips on Serving Harried Parents
Customer service experts, Marilyn Suttle and Lori Jo Vest offer tips to help retail stores serve money-strapped, stressed out parents as they manage their kids expectations during back-to-school shopping trips. - August 06, 2010
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