America's Service Meltdown: Restoring Service Excellence in the Age of the Customer
Author Raul Pupo’s America’s Service Meltdown: Restoring Service Excellence in the Age of the Customer offers a straightforward, no nonsense model that clearly explains how to organize the modern enterprise for the delivery of service excellence. The book is both timely and provocative, and should be of interest to executives, academics, and the general consuming public - September 02, 2010
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