Telephony Best Channel for Complaint Handling & Customer Satisfaction
73% of US businesses say, if you have a complaint – call the business. - April 19, 2013
ContactBabel Research Finds Complaints About US Contact Centers Have Increased by 40% Since Economic Downturn Began
Research published today by ContactBabel, the contact center industry analysts, reveals that the past 2 years have seen a 40% increase in the number of complaints made about the failures and shortcomings of US contact centers. In real terms, this means a jump from almost 550m negative calls in 2008 to over 770m in 2010. - January 19, 2011
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