dvsAnalytics

dvsAnalytics’ Recording and Analytics Solution Achieves ShoreTel Validation

dvsAnalytics, a leading provider of call recording and contact center analytics, today announced its Encore™ Technology Suite 2.3.0 is now validated with the latest unified communications (UC) system from ShoreTel, a leading provider of IP UC solutions. In addition, dvsAnalytics has joined the ShoreTel Innovation Network as a validated alliance member. - May 11, 2011