In Less Than 15 Minutes See How GroupMetrix Can Transform Your Hotel's Group Pricing Strategy and Increase Profits
Due to High Demand, Additional Free Group Pricing Webinars Scheduled. In less than 15 minutes see how GroupMetrix can transform your group pricing strategy and help you close more group sales. - February 17, 2010
What is Really Going on with Hotel Group Rates? How to Obtain Critical Competitive Intelligence
GroupMetrix CompSet Group Rate Reports include all the rate components that factor into a group or meeting quotation: room rates, inclusions, in-room internet, catering (breakfast, breaks, luncheon and dinners), meeting room rates, AV rates, meeting room internet rates, minimum F&B guarantees, comp rooms, upgrades and master bill discounts. - November 05, 2009
28% of Group Sales Inquiries Are Lost, Ignored or Abandoned
An independent test conducted on 750 hotels found that even in this time of declining hotel revenues, 28% of new group sales inquiries are lost, ignored or abandoned. The test was conducted by Quality Track International in April 2009. Don Bundock, CEO of Quality Track International, says... - May 13, 2009
Quality Track to Celebrate 2 Million Mystery Shop Calls
Quality Track International is proud to celebrate the upcoming milestone of our 2 millionth mystery shop call. Quality Track has been an industry leader since 1996 and is dedicated to conducting telephone mystery shopping and PCI compliant remote call monitoring exclusively for the hospitality... - April 14, 2009
Upside of a Downturn
The need to cut costs creates a push to consider alternative solutions. The FoQus Coaching program by Quality Track International is a flat-rate, unlimited one-on-one coaching program for reservations agents that will lower costs and improve performance. - November 21, 2008
Does Recording Calls in a Call Center Violate PCI Security Requirements?
Everyone has heard the phrase “Your call may be recorded for quality purposes” but what impact does call recording have on PCI compliance? According to Don Bundock, CEO of Quality Track International, recording calls that include credit card numbers and other sensitive information is... - July 28, 2008
Condé Nast Traveler 100 Best Hotels in the World Use Quality Track International for Mystery Calling and Quality Assurance
Quality Track International is pleased to report that 5 out of the 6 brands represented on the Condé Nast Traveler 100 Best Hotels list use Quality Track for quality assurance services. - November 28, 2007
Blowing the Basics: Hotel Sales Managers Fail to Respond to Customer Inquiries 25% of the Time
Quality Track International, a leading provider of group sales mystery shopping services exclusively to the hospitality industry, placed in excess of 3,000 test calls to more than 750 on-property sales departments in North America, and tracked the responses. - October 04, 2007